Customer Service Representative (Remote)

Job summary

Evaluate simulated customer-service responses and media for empathy, tone, usefulness, relevance, completeness, and clear next steps. Compare generated replies, explain ratings with evidence, participate in English voice conversations when assigned, and flag difficult examples.

Job details

Role: Customer Service Representative (Remote) Location: Remote from US, CA, UK, IE, AU, NZ Engagement Type: Freelance / Hourly Contract Applicants must currently reside in Australia, Canada, Ireland, New Zealand, the United Kingdom or the United States. Overview We are looking for calm communicators who recognise helpful, respectful, and complete responses to stated concerns. You will perform AI evaluation of scenario conversations and media for tone, usefulness, and direct answers to prompts. This opportunity is remote, with flexible hours and assignments based on project availability. Students, recent graduates and working professionals are welcome to apply. Key Responsibilities • Review simulated responses for empathy, clear next steps, and unresolved questions. • Compare generated replies and choose the one that handles the scenario more helpfully. • Explain your choice with evidence about tone, relevance, and completeness. • Take part in English conversations with AI models when assigned to voice tasks. • Record your ratings using project guidelines and flag examples that are difficult to judge. Requirements • Confident spoken English and clear written communication. • Calm communication and attention to stated concerns. • Ability to judge scenario responses using stated needs and criteria. • A computer, reliable internet and headphones, with a quiet space for voice-based tasks. • Ability to produce your own ratings and written explanations without using AI tools. Equal Opportunity We welcome applications from qualified individuals of all backgrounds. Applicants are considered based on relevant skills, qualifications and project eligibility requirements, without discrimination on grounds protected by applicable law. Apply Now!

What you’ll do

Evaluate simulated customer-service responses and media for empathy, tone, usefulness, relevance, completeness, and clear next steps. Compare generated replies, explain ratings with evidence, participate in English voice conversations when assigned, and flag difficult examples.

Requirements

Applicants must reside in Australia, Canada, Ireland, New Zealand, the United Kingdom, or the United States and have confident spoken English and clear written communication. They need a computer, reliable internet, and headphones with a quiet space for voice tasks, and must provide independent ratings and explanations without AI tools.

Listed skills

• written communication · Preferred
• Attention to detail · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Spoken English
• Written Communication
• Empathy
• Active Listening
• Attention to Detail
• Critical Thinking
• Response Evaluation
• Tone Assessment
• Comparative Judgment
• Evidence-Based Explanation
• AI Evaluation
• Voice Conversation
• Rating Documentation

Job areas

• Customer Service & Support
• Technology