Customer Service Representative

Customer Service Representative Join the Hype. At Hype Events, we believe great customer experiences start with real people, real conversations, and a team that genuinely cares. We’re looking for a Customer Service Representative to join our growing team in Midtown Toronto. This is a full-time, fully in-person position for someone who enjoys meeting people, building relationships, solving problems, and being part of a positive, energetic team. You’ll work directly with customers and clients, representing established brands through face-to-face interactions and helping create experiences that people remember for the right reasons. What You’ll Do Connect with customers face-to-face and provide a professional, welcoming experience Build genuine relationships through clear, confident communication Listen to customer needs, answer questions, and help find the right solutions Represent client brands with professionalism, personality, and care Work closely with your team to support day-to-day campaigns and customer initiatives Keep customer information and interactions organized and up to date Contribute ideas and feedback that help improve the customer experience Participate in team meetings, training, coaching, and development sessions Help create a positive team environment where everyone contributes and grows What We’re Looking For You don’t need years of experience to succeed here. We care about attitude, communication, and your willingness to learn. We’re looking for someone who is: Friendly, approachable, and comfortable speaking with people A strong communicator and active listener Positive, reliable, and professional Comfortable working in a fast-paced, people-focused environment A team player who enjoys collaborating with others Motivated to learn new skills and take on new challenges Organized and able to stay focused while managing multiple priorities Customer-focused and committed to doing things the right way Previous experience in customer service, hospitality, retail, events, sales, or marketing is an asset, but it is not required. Why Hype Events? We’re not just about getting the job done. We’re about creating experiences that actually connect. At Hype, our work is built around people, performance, and progress. We believe strong teams create great experiences, and we put a lot of emphasis on training, communication, collaboration, and personal development. You’ll have the opportunity to: Receive structured training and ongoing coaching Develop communication, customer service, and professional skills Work alongside a supportive and energetic team Gain hands-on experience in face-to-face customer engagement Take on new responsibilities as you develop Build a long-term career with opportunities for growth A Few Things to Know 📍 Location: Midtown Toronto 🏢 Work Style: Fully in-person — this is not a remote or hybrid position 💼 Employment: Full-time, ongoing T4 position 🤝 Environment: Collaborative, team-oriented, customer-facing If you’re someone who brings energy, personality, and a genuine interest in people, we’d love to meet you. Hype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto. Come build Hype with us. People. Performance. Progress.

The representative will engage with customers face-to-face to provide professional experiences and represent client brands. They are responsible for solving customer problems, maintaining organized interaction records, and contributing to team development sessions.

Candidates should be friendly, professional, and strong communicators who are comfortable in a fast-paced environment. While previous experience in retail, hospitality, or sales is an asset, it is not required as the company prioritizes attitude and willingness to learn.

• Structured training • Ongoing coaching • Professional development • Career growth opportunities

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Face-to-face Communication
• Active Listening
• Relationship Building
• Problem Solving
• Professionalism
• Team Collaboration
• Organization
• Client Representation
• Interpersonal Skills

• Customer Service & Support
• Sales
• Marketing
• Hospitality
• Retail

Minimum experience

0+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable

Application method

Direct apply is available