Customer Service Representative YYZ

Job summary

As Canada’s premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviat…

Job details

As Canada’s premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can truly take flight!Summary The Execaire Aviation Client Care Specialist (CSS) is responsible to the Client Care Supervisor for the customer-focused activities within the Execaire’s VIP Lounge. The position is based out of Pearson International Airport at Execaire’s FBO facilities in Mississauga.Responsibilities The CCS is responsible for (but not limited to) the following: Booking hotels, car/limo rentals, catering, etc. Overseeing commissary Ordering supplies Ensuring top-tier client-experience from beginning to end of a client’s trip Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries Provide FBO with general administrative support Provide FBO Sales support; and Perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager The CCS will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements. Requirements The candidate is expected to have the following job requirements: Hospitality industry experience is highly desirable Aviation industry experience is highly desirable Good computer skills (including Outlook, Excel, PowerPoint, etc.) Understanding of various aviation flight planning platforms highly desirable Exceptional communications skills (both verbal and written) Impeccable attention to detail At Execaire Aviation, your career journey matters. Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we’re committed to creating an environment where curiosity is encouraged and development is possible. Diversity and Inclusion We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

What you’ll do

The Client Care Specialist manages customer-focused activities within the VIP Lounge, including booking travel arrangements and overseeing commissary supplies. They coordinate with the Line Crew and provide administrative and sales support to ensure a top-tier client experience.

Requirements

Candidates should ideally have experience in the hospitality and aviation industries along with proficiency in Microsoft Office. Exceptional communication skills and a strong attention to detail are required.

Benefits

• Learning Opportunities • Mentorship • Role-specific Training

Listed skills

• Dedicated · Preferred
• Customer service · Preferred
• Training · Preferred
• Mentorship · Preferred
• Attention to detail · Preferred
• Client · Preferred
• management · Preferred
• Sales · Preferred
• Time · Preferred
• maintenance · Preferred
• Administrative · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality Management
• Administrative Support
• Flight Planning Platforms
• Microsoft Outlook
• Microsoft Excel
• Microsoft PowerPoint
• Communication Skills
• Attention To Detail
• Client Experience Management
• Vendor Coordination
• FBO Operations