Call Centre Clerk - Moncton

Original job posting

Answer inbound calls from customers across Canada and assist with parking access, payments, equipment issues, and general inquiries. Investigate and resolve customer concerns, report parking equipment or access problems, and maintain accurate records of interactions and transactions.

Job details

Are you passionate about helping people and creating great customer experiences? Join Indigo Park Canada as a Bilingual Call Centre Representative and become the first point of contact for customers across Canada. In this fast-paced role, you'll assist customers with parking access, payments, and inquiries while delivering exceptional service and finding solutions when challenges arise. If you enjoy problem-solving, communicating with people, and making a positive impact every day, we'd love to hear from you. Why Work at Indigo Park Canada? Employee-focused workplace Flexible scheduling Opportunities for career growth Be part of a trusted organization committed to service excellence Responsibilities Answer inbound calls from customers across Canada. Provide support with parking access, payments, equipment issues, and general inquiries. Investigate and resolve customer concerns and complaints. Identify and report parking equipment or access issues. Maintain accurate records of customer interactions and transactions. Qualifications Previous customer service experience, preferably in a call centre environment. Bilingual in English and French (required). Strong verbal and written communication skills. Basic computer skills. Excellent problem-solving abilities and the ability to remain calm under pressure. #IPC2 The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and protection from discrimination, and accommodations are available upon request for employment and materials. We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.

What you’ll do

Answer inbound calls from customers across Canada and assist with parking access, payments, equipment issues, and general inquiries. Investigate and resolve customer concerns, report parking equipment or access problems, and maintain accurate records of interactions and transactions.

Requirements

Previous customer service experience is required, preferably in a call centre, along with bilingual English and French proficiency. Candidates should have strong verbal and written communication, basic computer skills, excellent problem-solving abilities, and the ability to remain calm under pressure.

Benefits

• Flexible Scheduling
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• basic computer skills · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual Communication
• Verbal Communication
• Written Communication
• Problem-Solving
• Complaint Resolution
• Call Handling
• Basic Computer Skills
• Recordkeeping
• Payment Support
• Parking Access Support
• Equipment Issue Reporting
• Calmness Under Pressure

Job areas

• Customer Service & Support
• Administrative