Bilingual Customer Service Representative

Job summary

Process deposit and payment transactions, maintain accounts, and ensure work meets service-level agreements, company policies, and regulatory standards. Analyze data, resolve discrepancies, support reporting and quality control, and collaborate with stakeholders on training and operational improvements.

Job details

Onsite: Rue Saint-Jacques Montréal, QC 6 month contract (possible extensions) JOB DESCRIPTION Insight Global is looking for a Bilingual Service Representative to support one of Canada's largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and payment operations, ensuring accurate transaction processing, regulatory compliance, and service excellence in a fast‑paced environment. Key Responsibilities: -Process deposit and payment transactions (cheques, electronic payments, lockbox, remote deposit, account maintenance) -Ensure all activities meet SLAs, policies, and regulatory standards -Analyze data, resolve discrepancies, and support reporting and tracking -Collaborate with internal and external stakeholders to improve workflows -Support quality control, training, and operational process improvements REQUIRED SKILLS AND EXPERIENCE -2–3 years of banking or financial operations experience -Strong analytical, organizational, and multi‑tasking skills -Proficiency in MS Excel, Word, and PowerPoint -Knowledge of payments, deposits, and operational risk -Bilingual in French & English (required) Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. Pay Rate: $21/hr We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Process deposit and payment transactions, maintain accounts, and ensure work meets service-level agreements, company policies, and regulatory standards. Analyze data, resolve discrepancies, support reporting and quality control, and collaborate with stakeholders on training and operational improvements.

Requirements

Requires 2–3 years of banking or financial operations experience and fluency in both French and English. Candidates should have strong analytical, organizational, and multitasking skills, proficiency with Microsoft Office, and knowledge of payments, deposits, and operational risk.

Listed skills

• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Quality Control · Preferred
• Reporting · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banking Operations
• Financial Operations
• Deposit Processing
• Payment Processing
• Cheque Processing
• Electronic Payments
• Lockbox Operations
• Remote Deposit
• Account Maintenance
• Regulatory Compliance
• Operational Risk
• Data Analysis
• Discrepancy Resolution
• Reporting
• Quality Control
• Microsoft Excel

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

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