Bilingual Customer Service Representative

Job summary

10 month contract + extensions Fully remote in Canada Pay: $20-23/hr T4 Requirements 1+ years of Client Service Experience (any industry), ideally in an inbound call environment. Fluent in English Fluent in French Good Communications Demonstrated interest in a client service-oriented role Nice to Haves Financial Institution experience Business Education background Looking to complete or have completed CSC Inbound Contact Center Experience Interest in sales / banking Day to Day Handling a mix of inbound client service calls and email inquiries (may vary based on business needs) Provide supp…

Job details

10 month contract + extensions Fully remote in Canada Pay: $20-23/hr T4 Requirements 1+ years of Client Service Experience (any industry), ideally in an inbound call environment. Fluent in English Fluent in French Good Communications Demonstrated interest in a client service-oriented role Nice to Haves Financial Institution experience Business Education background Looking to complete or have completed CSC Inbound Contact Center Experience Interest in sales / banking Day to Day Handling a mix of inbound client service calls and email inquiries (may vary based on business needs) Provide support to financial advisors and clients, ensuring a high level of service Follow up on incomplete or incorrect trade/order submissions Reach out to advisors to gather missing information and ensure timely resubmission Manage and respond to client and advisor communications via phone and email Support the team during peak/busy periods with flexible task allocation (calls, emails, trade support) We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

The representative will handle a mix of inbound client service calls and email inquiries, providing support to financial advisors and clients. They will also follow up on incomplete or incorrect trade/order submissions and manage communications via phone and email.

Requirements

Candidates should have at least 1 year of client service experience, ideally in an inbound call environment, and must be fluent in both English and French. A background in finance or business education and interest in sales or banking are preferred.

Listed skills

• French · Preferred
• Customer service · Preferred
• assessment · Preferred
• Client · Preferred
• Sales · Preferred
• Communication · Preferred
• Flexible · Preferred
• Customer · Preferred
• email · Preferred
• English · Preferred
• Inbound · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Client Service
• Communication
• Sales
• Banking
• Financial Advisors
• Trade Support
• Email Support
• Inbound Calls
• Problem Solving
• Attention to Detail
• Flexibility
• Follow Up
• Information Gathering