Call Center Representative

Job summary

The representative will handle inbound and outbound calls to provide customer service, resolve inquiries, and educate customers on financial solutions. They are also responsible for managing outstanding balances, negotiating payment arrangements, and maintaining accurate documentation.

Job details

JOB DESCRIPTION Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes. Responsibilities: Handle inbound and/or outbound customer calls in a professional and empathetic manner. Provide excellent customer service and resolve customer inquiries efficiently. Educate customers on available services and solutions. Maintain accurate documentation of customer interactions within internal systems Meet productivity, quality, and compliance standards in a call center environment. Communicate with customers regarding outstanding balances and repayment options. Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs Negotiate payment arrangements while maintaining a positive customer experience REQUIRED SKILLS AND EXPERIENCE Strong verbal and written communication skills. Previous customer service experience Experience working in a call center environment Comfortable managing a high volume of inbound and outbound calls Empathy – Making customers feel heard and valued. Problem-Solving Skills – Finding effective solutions quickly Patience – Remaining calm under pressure Adaptability – Handling different customer personalities and changing situations Positive Attitude – Maintaining professionalism even during difficult interactions Attention to Detail – Accurately documenting and resolving issues Accountability – Taking ownership of customer concerns until they are resolved Strong multitasking skills and highly responsive to emails/chats and calls. NICE TO HAVE SKILLS AND EXPERIENCE Previous collections experience. Experience in financial services, debt management, or customer support environments. Coachable to multiple performance metrics *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. *Pay range for this role is $17.95/hr CAD.

What you’ll do

The representative will handle inbound and outbound calls to provide customer service, resolve inquiries, and educate customers on financial solutions. They are also responsible for managing outstanding balances, negotiating payment arrangements, and maintaining accurate documentation.

Requirements

Candidates must have previous call center experience and strong verbal and written communication skills. The role requires the ability to manage high call volumes while demonstrating empathy, patience, and professional problem-solving abilities.

Listed skills

• Collections · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Negotiation · Preferred
• Documentation · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Collections
• Communication skills
• Problem-solving
• Empathy
• Patience
• Adaptability
• Positive attitude
• Attention to detail
• Accountability
• Multitasking
• Consultative sales
• Negotiation
• Documentation

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Consulting
• Administrative