International Customer Care Services Inc. (ICCS) is a leading provider of financial debt recovery and call centre contact services to commercial and consumer credit providers and businesses. Since inception, ICCS Inc. has established a record of innovation and customized client solutions. International Customer Care Services Inc. is built upon a foundation centered on client satisfaction. ICCS Inc. is PCI Certified and Licensed and Bonded across Canada. This foundation is itself built upon best-in-class components that allow each operational and management function to serve client satisfaction.
On-site · Woodbridge
Respond to customer inquiries by phone, email, and chat; research issues, document interactions and follow-ups in CRM databases, and escalate requests when needed. Provide courteous, empathetic service, support customer retention and account growth, and meet established performance metrics.