Customer Service Representative
The representative will handle customer inquiries via phone and email while coordinating orders and deliveries with warehouse and dispatch teams. They are also responsible for providing shipment updates and resolving customer concerns professionally.
- On-site
- Vaughan, ON
- Posted Sep 1, 2026
- Apply by Oct 1, 2026
- 1 position
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Job summary
Company Description JBS Logistics & Warehousing LTD, located in Vaughan, ON, is a trusted partner offering secure and reliable warehousing and transportation services. The company specializes in tailored solutions like inventory management, cross-docking, distribution, and fulfillment services to meet the unique needs of businesses. Role Description This is a part-time on-site role for a Customer Service Representative at JBS Logistics & Warehousing LTD in Vaughan, ON. The Customer Service Representative will be responsible for providing excellent customer service, responding to customer inquiries, coordinating orders and deliveries, providing shipment updates, and resolving customer concerns in a timely and professional manner. Key Responsibilities Respond to customer inquiries by phone and email in a timely and professional manner Provide customers with updates regarding orders, shipments, deliveries, and inventory Coordinate customer requests with warehouse, dispatch, and operations team Assist customers with delivery and pickup scheduling. Track and follow up on shipments and delivery status Maintain strong and professional relationships with customers Address and resolve customer concerns in a timely manner Maintain accurate customer and order information Qualifications AT LEAST 2 years of Customer Service experience Experience in logistics, transportation, warehousing, or a related industry is an asset Strong customer service and relationship building skills Excellent problem solving and conflict resolutions skills Experience using customer service, order management, or logistics software is an asset Excellent Phone Etiquette and Communication skills Clerical Skills Experience in office management or related field Proficiency in Microsoft Office Suite and Google Workspace Strong organizational skills and attention to detail Salary $18.25/hr Availability Must be available from Monday to Fridays (9am to 4pm) How to Apply Apply directly on LinkedIn OR send in your resume and cover letter to [email protected]
What you’ll do
The representative will handle customer inquiries via phone and email while coordinating orders and deliveries with warehouse and dispatch teams. They are also responsible for providing shipment updates and resolving customer concerns professionally.
Requirements
Candidates must have at least 2 years of customer service experience and proficiency in Microsoft Office and Google Workspace. Experience in logistics, transportation, or warehousing is considered an asset.
Listed skills
- Customer servicePreferred
- Problem solvingPreferred
- Google WorkspacePreferred
- Attention to detailPreferred
- Communication SkillsPreferred
- Microsoft Office SuitePreferred
- Relationship BuildingPreferred
- Conflict ResolutionPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Relationship Building
- Problem Solving
- Conflict Resolution
- Phone Etiquette
- Communication Skills
- Clerical Skills
- Office Management
- Microsoft Office Suite
- Google Workspace
- Organizational Skills
- Attention To Detail
Job areas
- Customer Service & Support
- Logistics
- Transportation
- Administrative
Additional details
- Minimum experience
- 2+ years
- Apply by
- Oct 1, 2026
- Posting language
- English
- Working hours
- 35 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available