Company life

Company life

How to create new remote work rituals

How can we create new rituals to strengthen relationships between colleagues in spite of the distance? Interview with Louise-Véronique Sicotte, oral communication and work rituals trainer at UQAM Continuing Education. From a simple toast to the celebration of a wedding, rituals are part of our traditions and allow us to mark the various important stages […]


Company life

Back to the office: not as easy as it appears

 While the deconfinement was expected by everyone, the return to the office is not the same. It’s still far from reaching a consensus. According to a survey conducted by Angus Reid for ADP Canada, 36% of remote-working, Generation Z Canadians—those 25 and under—are enthusiastic about returning to their usual workplaces. And that rate drops with […]


Company life

3 pro tips to communicate effectively even remotely

Do you feel that since your team has been working remotely, rapport has been lost, exchanges are more laborious and there are more misunderstandings? This impression is well-founded. Explanations and advice from communication psychology expert Guillaume Dulude. For the doctor of neuropsychology and communication specialist Guillaume Dulude, our difficulties of communicating effectively through layers of […]


Company life

The case against Fatphobia in the Workplace

Whether it comes out in derogatory remarks, open hostility, or by the withholding of suitable work tools, fatphobia does indeed exist in the workplace. In a recent example, a nurse was refused a job because of her weight. “There are a lot of assumptions that come with a big body,” laments author, blogger, consultant and […]


Company life

Remote working has its definite advantages. What about team spirit and company culture?

We asked Marie-France Émond, CHRP and Vice-President Operations/HR at Indigo Consulting, which has around 40 employees in Montreal, Toronto and Chicago and has always operated in virtual mode. She suggests five strategies that allow us to forge links, even at a distance. Count on motivating managers In a context of long-term remote working, the role […]


Company life

Mastering the Art of Collections

In an ideal world, all customers would pay their bills. However, for reasons of dissatisfaction, due to financial problems or outright dishonesty, some consumers don’t. Knowing how to collect amounts due without harming long-term relationships with customers is the job of the collection agent. Here are some key points he has to master. The golden […]


Company life

How to Fight the Stress of Call Centres

Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]


Company life

5 Myths About Working in a Call Centre

There are many misconceptions about the working conditions in call centres. Low-paid temporary employees who are constantly under surveillance… We enlighten you about the myths and realities of this singular environment. Wages are very low False. Everything is relative, but the average salary for a call centre employee in Canada is about $16 an hour. […]


Company life

What does a collection agent do in a call centre?

Working in a call centre requires a lot of energy and endurance, especially when chasing up customers who have not paid their bills. This is exactly the role of a collection agent. What responsibilities does this position have? “The collection agent’s role is essentially to follow up overdue accounts, identify debtors, contact them by phone […]


Company life

Do You Have the Personality Required to Work in a Call Centre?

There are many jobs in call centres and there are numerous offers. Everyone can find their style of job. But do you have the customer service personality to develop in it? Do you have the qualities required to fulfil yourself? Here are the essential qualities to work in the heart of customer service. Courtesy This […]


Company life

The Art of the Cold Call, Demystified

A demanding exercise, the prospecting phone call (or cold call) still has great potential in business development. Here are some “mantras” to repeat to make this exercise smoother and more profitable! Put yourself in condition One of the keys to success is to believe yourself in the virtues of what you are selling. It’s good […]


Company life

Do You Know How to Unplug Yourself?

Evenings, weekends, holidays: you can’t help avoid taking a peek at your work inbox to deal with details and emergencies or leave your phone turned on in case someone needs you. At a time when more and more countries are putting laws in place that favour the right to disconnect, learn about the best reflexes to completely cut […]


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