Do employees benefit by building friendships in their work environment? Studies done on this issue have established the positive influence of friendly relationships forged in a professional setting. According to surveys conducted in 2021 and 2022 by the Wildgoose and Gallup Analytics platforms, maintaining friendships at work greatly influences overall employee satisfaction, as well as increasing the sense of […]
Your manager is always ready to criticize whatever you say and do. Your motivation is in free fall, and your performance suffers the consequences. How do you survive a toxic boss? In business, an inflexible person in a position of authority can cause a lot of psychological and social damage around them. They may not […]
How can we create new rituals to strengthen relationships between colleagues in spite of the distance? Interview with Louise-Véronique Sicotte, oral communication and work rituals trainer at UQAM Continuing Education. From a simple toast to the celebration of a wedding, rituals are part of our traditions and allow us to mark the various important stages […]
While the deconfinement was expected by everyone, the return to the office is not the same. It’s still far from reaching a consensus. According to a survey conducted by Angus Reid for ADP Canada, 36% of remote-working, Generation Z Canadians—those 25 and under—are enthusiastic about returning to their usual workplaces. And that rate drops with […]
Do you feel that since your team has been working remotely, rapport has been lost, exchanges are more laborious and there are more misunderstandings? This impression is well-founded. Explanations and advice from communication psychology expert Guillaume Dulude. For the doctor of neuropsychology and communication specialist Guillaume Dulude, our difficulties of communicating effectively through layers of […]
Whether it comes out in derogatory remarks, open hostility, or by the withholding of suitable work tools, fatphobia does indeed exist in the workplace. In a recent example, a nurse was refused a job because of her weight. “There are a lot of assumptions that come with a big body,” laments author, blogger, consultant and […]
We asked Marie-France Émond, CHRP and Vice-President Operations/HR at Indigo Consulting, which has around 40 employees in Montreal, Toronto and Chicago and has always operated in virtual mode. She suggests five strategies that allow us to forge links, even at a distance. Count on motivating managers In a context of long-term remote working, the role […]
In an ideal world, all customers would pay their bills. However, for reasons of dissatisfaction, due to financial problems or outright dishonesty, some consumers don’t. Knowing how to collect amounts due without harming long-term relationships with customers is the job of the collection agent. Here are some key points he has to master. The golden […]
Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]
There are many misconceptions about the working conditions in call centres. Low-paid temporary employees who are constantly under surveillance… We enlighten you about the myths and realities of this singular environment. Wages are very low False. Everything is relative, but the average salary for a call centre employee in Canada is about $16 an hour. […]
Working in a call centre requires a lot of energy and endurance, especially when chasing up customers who have not paid their bills. This is exactly the role of a collection agent. What responsibilities does this position have? “The collection agent’s role is essentially to follow up overdue accounts, identify debtors, contact them by phone […]
There are many jobs in call centres and there are numerous offers. Everyone can find their style of job. But do you have the customer service personality to develop in it? Do you have the qualities required to fulfil yourself? Here are the essential qualities to work in the heart of customer service. Courtesy This […]
