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What makes us so great? We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100 years. We forge relationships that last – this is one of the things we enjoy most about our jobs. We call our employees “Team Members” and our managers “Leaders”. We are resourceful and authentic. We build trust by staying true to our word and providing Royal Service every chance we get. You won’t find our unique combination of products and people anywhere else. So what’s this role all about? Our National Contact Centre is a fast paced, inbound contact centre where our Team Members are empowered to find creative, customer-centric solutions using a values-based approach. You will typically spend your day processing customers’ orders by telephone, website and email, answering inquiries, and maintaining accurate customer information in our databases in both official languages. You will have the opportunity to learn about our products and share that knowledge with our customers. We encourage continued growth and offer opportunities to learn more about the business and support other initiatives that help make Princess Auto a Great Place to Work and Shop. We are looking for customer-focused, French/English bilingual Team Members who can work a variety of day, evening, and weekend shifts to join the team! You’ll Fit In Great If You To be fluent in English and French (written and oral) The desire to quickly learn about the awesome products we sell! Excellent problem solving skills Enjoy working with people Be respectful, upfront and honest Value Teamwork, ownership, people, integrity and community. What’s in it for you? We’ll offer you a competitive salary and top-notch company paid benefits. You’ll also participate in annual profit sharing, a variety of savings plan options, and we’ll match contributions to your pension as soon as you’re eligible. You’ll get a Team Member store discount on your first day, and other great perks too. Our Home Office matches our personality - welcoming, a little quirky and full of energy. With access to free parking, an on-site gym & salon, bottomless coffee at the grill, and a games facility – work feels a little bit more like home. Ready to join us? We’re actively hiring to fill this open role—apply today, we’re ready to meet you! Accessibility Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

What you’ll do

Process customer orders via telephone, website, and email while maintaining accurate database information. Provide customer-centric solutions and share product knowledge in both English and French.

Requirements

Candidates must be fluent in both written and oral English and French. Strong problem-solving skills and a willingness to work various day, evening, and weekend shifts are required.

Benefits

• Company Paid Benefits • Annual Profit Sharing • Savings Plan Options • Pension Matching • Employee Store Discount • Free Parking • On-site Gym • On-site Salon • Games Facility

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English Fluency
• French Fluency
• Problem Solving
• Customer Service
• Order Processing
• Database Management
• Communication Skills
• Teamwork

Job areas

• Customer Service & Support
• Retail
• Administrative