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Job summary

The Call Centre Representative will handle inbound and outbound customer inquiries, orders, and complaints while maintaining a positive and professional demeanor. They are responsible for troubleshooting issues, documenting interactions in the CRM, and staying informed on product specifications to provide accurate information.

Job details

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: We are looking for a highly motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be a key player in upholding our commitment to exceptional service by addressing customer inquiries, resolving issues, and providing accurate information about our products and services. Reporting to the Call Center Supervisor, you will handle inbound and outbound calls while ensuring each customer interaction reflects the values that set Trail Appliances apart. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you’ll be doing: Customer Support: Handle inbound and outbound calls to address customer inquiries, orders, complaints, and general assistance while maintaining a positive and courteous demeanor. Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary, and ensuring follow-ups for satisfactory resolution. Product Knowledge: Stay informed about product features, specifications, and promotions to provide accurate and helpful information to customers. CRM Management: Accurately document all customer interactions and transactions in the CRM system to maintain organized and reliable records. Team Collaboration: Work closely with team members and other departments to enhance customer experiences and share insights for service and product improvements. What you need to be successful: Customer Service Experience: Previous experience in a customer service or call center role is preferred. Communication Skills: Excellent verbal and written communication abilities. Problem-Solving: Strong skills in resolving issues and making decisions effectively. Technical Proficiency: Familiarity with computer applications and CRM software. Adaptability: Ability to thrive in a fast-paced environment and manage shifting priorities. Availability: This is a full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm Compensation: $17/hr - $19/hr We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

What you’ll do

The Call Centre Representative will handle inbound and outbound customer inquiries, orders, and complaints while maintaining a positive and professional demeanor. They are responsible for troubleshooting issues, documenting interactions in the CRM, and staying informed on product specifications to provide accurate information.

Requirements

Candidates should have previous experience in a customer service or call center environment and possess excellent verbal and written communication skills. Proficiency with computer applications and CRM software is required, along with the ability to work in a fast-paced environment.

Benefits

• Health benefits • Dental benefits • Personal care days • Statutory holidays off • Employee & family assistance program • Staff incentives • Employee discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Documentation · Preferred
• issue resolution · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center operations
• Communication skills
• Problem-solving
• CRM software
• Technical proficiency
• Adaptability
• Inbound calls
• Outbound calls
• Issue resolution
• Product knowledge
• Documentation
• Outbound Calls
• Product Improvement
• Inbound Calls
• Product Knowledge
• Workplace Inclusivity
• Customer Relationship Management (CRM) Software
• Self-Motivation
• Customer Support
• Customer Relationship Management
• Management
• Call Center Experience
• Customer Service
• Communication
• Leadership
• Problem Solving
• Mentorship
• Personal Care
• Troubleshooting (Problem Solving)
• Writing
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Administrative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives