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Job summary

Handle inbound and outbound phone calls, texts, and emails to provide exceptional customer service. Accurately collect customer information and meet appointment booking targets using multiple computer systems.

Job details

Customer Service Representative Reporting Relationship: This position reports directly to the Contact Centre Manager. Job Summary: The Customer Service Representative is a key member of Birchwood's Contact Centre, providing exceptional customer service by handling inbound and outbound phone calls, text messages, and emails. This is a fast-paced, high-volume call centre role where you'll be expected to accurately collect customer information while using multiple computer systems at the same time. Success in this role requires strong communication skills, the ability to multitask while speaking with customers, and the motivation to consistently achieve appointment booking targets while maintaining a high level of customer service. Shift Details: Monday - Friday 9:00 am-5:30 pm Qualifications Proven customer service and communication skills Highly organized with the ability to prioritize and execute urgent matters Comfortable leveraging technology for most daily activities Knowledge of the automotive industry is an asset Previous call center experience preferred Valid driver's license, clean driving record, and own transportation to work are required as the location is not on a bus route What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca APPLY NOW Birchwood Department Call Centre Employment Type Full Time

What you’ll do

Handle inbound and outbound phone calls, texts, and emails to provide exceptional customer service. Accurately collect customer information and meet appointment booking targets using multiple computer systems.

Requirements

Requires proven communication skills, organizational ability, and a valid driver's license with own transportation. Previous call center experience and knowledge of the automotive industry are preferred assets.

Benefits

• Competitive compensation • Bonus and commission incentives • Vacation time • Company-paid extended health • Dental coverage • Vision coverage • Employee assistance program • Flex plan options • RSP Matching program • Employee referral bonus program • Career development opportunities • Internal promotions • Learning and development opportunities • Wellness program • Corporate discounts • Group savings plan • Volunteer program

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Multitasking
• Appointment Booking
• Organization
• Prioritization
• Technology Proficiency
• Call Center Operations

Job areas

• Customer Service & Support
• Retail
• Transportation