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Job summary

The representative will act as a resource for patients and families regarding insurance coverage and coordinate medical assistance for travel-related emergencies. They are also responsible for opening claims, pre-approving medical tests, and maintaining accurate records in the claims system.

Job details

Job Description Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Excellent communications skills in English Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.) We offer you Global Excel offers more than a position; We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; A professional future with opportunities for development, growth, and advancement; RRSP Match program; Financial assistance to employees who wish to continue their education; Work/life balance, health and wellness initiatives including an excellent EAP program; Employee engagement programs that focus on fitness, food, and fun. To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:

What you’ll do

The representative will act as a resource for patients and families regarding insurance coverage and coordinate medical assistance for travel-related emergencies. They are also responsible for opening claims, pre-approving medical tests, and maintaining accurate records in the claims system.

Requirements

Candidates must possess a college diploma or equivalent and have experience in customer service, telecommunications, or claims assistance. Excellent English communication skills, professional demeanor, and proficiency in Microsoft Office are required.

Benefits

• Performance bonus • Extensive benefits package • RRSP match program • Financial assistance for education • Work/life balance initiatives • Health and wellness initiatives • EAP program • Employee engagement programs

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Telecommunications
• Claims assistance
• Microsoft Office
• Internet navigation
• Problem solving
• Professionalism
• Teamwork
• Communication
• English Language
• Customer Service
• Computer Literacy
• Employee Assistance Programs
• Employee Engagement
• Multilingualism
• Medical Testing

Job areas

• Customer Service & Support
• Healthcare
• Finance & Accounting
• Customer Service Representative Assistant Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives