Jobs in Winnipeg, MB

Job summary

Respond to customer inquiries by phone, email, and chat in French and English, providing information about products, services, and processes. Address customer concerns with timely, effective solutions while delivering professional, friendly service and staying current on internal procedures.

Job details

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available. Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits! Responsibilities Respond to customer inquiries by phone, email, and chat in both French and English Assist customers with questions related to products, services, and processes Address customer concerns and provide timely, effective solutions Provide professional, friendly, and knowledgeable customer service Stay up to date on products, services, and internal procedures Qualifications Fluent in both French and English, with strong verbal and written communication skills High school diploma or equivalent Six months to one year of customer service, retail, hospitality or contact experience. Strong communication, problem-solving, and active listening skills At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Respond to customer inquiries by phone, email, and chat in French and English, providing information about products, services, and processes. Address customer concerns with timely, effective solutions while delivering professional, friendly service and staying current on internal procedures.

Requirements

Fluency in French and English, strong verbal and written communication, problem-solving, and active listening skills are required. Applicants need a high school diploma or equivalent and six months to one year of customer service, retail, hospitality, or contact experience.

Benefits

• Great Benefits

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Verbal Communication
• Written Communication
• Customer Service
• Problem-Solving
• Active Listening
• Customer Inquiry Resolution
• Product and Service Knowledge
• Email Support
• Phone Support
• Chat Support

Job areas

• Customer Service & Support