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Job summary

The pharmacist supports cognitive programs at Central Pharmacy Services by performing clinical verification of prescriptions and consulting with patients via chat and phone. They are responsible for maintaining patient confidentiality and ensuring adherence to standard operating procedures and legal pharmacy standards.

Job details

Location: 1685 Tech Avenue, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Pharmacist – Patient Contact Centre, Central Pharmacy Services Basic Function: The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS) Nature and Scope: In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures. What you will do: Successfully complete all required program trainings Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone Entry of clinical and non-clinical information into application databases Achievement of specific quality goals related to adherence to standard operating procedures Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs What you will need: Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing Experience with HealthWATCH system Exceptional written communication skills and verbal skills Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements Maintains high ethical standards Commitment to providing exceptional customer service Qualified to counsel patients verbally and written in English Minimum of 2 years of experience as licensed, practicing pharmacist is preferred Flexible to work a variety of shifts including evenings and weekends Pharmacien(ne) – Services pharmaceutiques centralisés Fonction de base : Le pharmacien ou la pharmacienne, Services pharmaceutiques centralisés (SPC), tirera profit de ses compétences professionnelles et de ses aptitudes en communication pour soutenir divers programmes. Nature du poste et champ d’exercice : Pour soutenir l’exploitation des programmes, le pharmacien ou la pharmacienne doit travailler individuellement ou avec une équipe. La majorité des programmes nécessitent de communiquer avec les patients, les fournisseurs ou les pharmacies de détail et demandent de respecter rigoureusement les procédures opérationnelles de la pharmacie. Tâches : Compléter les formations et évaluations requises, et ce, avec succès. En tout temps, communiquer une image positive de l’entreprise auprès des patients, des fournisseurs ou des pharmacies et en milieu de travail. Consulter les patients au sujet de la pharmacothérapie, fournir de l’information sur les médicaments et résoudre les problèmes de traitement médicamenteux au moyen de diverses modalités de communication, notamment par téléphone et par clavardage. Entrer des données, cliniques ou non, dans les bases de données. Atteindre des objectifs spécifiques en matière de qualité relatifs au respect des procédures opérationnelles de la pharmacie. Faire preuve de leadership et soutenir les membres de l’équipe, et assurer le respect des procédures des programmes ainsi que la conformité aux exigences légales et aux normes de l’exercice de la pharmacie. Fournir des rétroactions et commentaires à l’équipe de gestion concernant l’exploitation des programmes et leurs améliorations potentielles de qualité, d’efficacité et de performance. Préserver la confidentialité des patients durant toutes les interactions, y compris pour le traitement des ordonnances, le volume de la voix, le déchiquetage de documents et l’obtention du consentement des patients. Pratiquer dans le cadre des exigences prévues par la loi et de principes d’éthique, faire preuve d’intégrité professionnelle et agir de façon à maintenir les normes de pratique professionnelles. Effectuer des tâches supplémentaires, notamment soutenir d’autres programmes de SPC, comme les programmes de remplissage centralisé de piluliers et de flacons, en fonction de la charge de travail et des besoins de l’entreprise. Qualifications : Titulaire d’assurances et d’une licence en règle auprès de l’Ordre des pharmaciens de l’Ontario (Ontario College of Pharmacist) (Partie A). Aptitudes exceptionnelles pour la communication écrite et verbale. Grand sens de la qualité et de l’attention aux détails, et aptitude à apprendre les exigences en matière de conformité et y adhérer. Compétence en entrée de données, connaissance de programmes pour Windows. Maintien des normes élevées d’éthique. Engagement à offrir un service à la clientèle exceptionnel. Être qualifié(e) pour conseiller les patients en anglais, tant à l’oral qu’à l’écrit; être bilingue (anglais et français), un atout. Minimum de deux ans d’expérience à titre de pharmacien(ne) titulaire d’une licence et en exercice, un atout. Flexibilité pour travailler à différents quarts de travail, notamment la nuit et les fins de semaine. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #PHARM #ON

What you’ll do

The pharmacist supports cognitive programs at Central Pharmacy Services by performing clinical verification of prescriptions and consulting with patients via chat and phone. They are responsible for maintaining patient confidentiality and ensuring adherence to standard operating procedures and legal pharmacy standards.

Requirements

Candidates must be licensed with the Ontario College of Pharmacists (Part A) and possess exceptional communication skills. A minimum of 2 years of experience as a licensed practicing pharmacist is preferred, along with flexibility to work evenings and weekends.

Benefits

• Purchase discount program • Competitive pay • Online learning through Academy

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Patient Counseling · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical verification
• Patient counseling
• HealthWATCH system
• Written communication
• Verbal communication
• Quality orientation
• Attention to detail
• Customer service
• Pharmacy practice standards
• Ethical standards
• Data entry
• Patient confidentiality

Job areas

• Healthcare
• Retail
• Customer Service & Support