Johnson Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide.
Cork, Ireland
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education. For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward. Visit johnsoncontrols.com for more information.
On-site · Toronto
Monitor and support the daily operation of global contact center platforms, including Nice CXone and associated capabilities. Triage, troubleshoot, and resolve incidents while performing problem management to reduce repeat issues and improve service quality.
On-site · Toronto
The Monitoring Center Agent is responsible for responding to alarm signals, monitoring video surveillance, and coordinating with emergency services. They must also manage inbound and outbound calls while maintaining accurate documentation of all events.