Call Center Representative

Job summary

Deliver exceptional customer service by assisting with banking transactions and providing tailored financial product advice. Handle inbound and outbound calls while offering technical support for internet banking services.

Job details

Kelly is hiring! Are you passionate about helping others and providing outstanding customer service? We're looking for enthusiastic, motivated individuals to join our client’s Contact Centre team as Customer Service Representative in Winnipeg, MB! In this full-time role, you’ll support customers through phone and digital channels by providing a variety of services and tailored banking guidance. If you enjoy problem-solving, connecting with people, and having a positive impact, this could be a great fit for you. What You’ll Do: Deliver exceptional service by assisting with account transactions and requests (transfers, payments, term deposits, account updates, and more) Provide knowledgeable advice to help clients choose the right financial products and services Offer technical support for Internet Banking services Handle a mix of inbound and outbound calls to support client needs and collaborate with other departments What We’re Looking For: High school diploma with 1–3 years of related experience, or a combination of education and experience Strong communication and active listening skills A proven ability to meet or exceed sales goals Excellent customer service, professionalism, and problem-solving abilities Comfortable using Microsoft Word and Excel Experience with a financial institutions Bilingualism is considered an asset Work Schedule: Full-time, rotating shifts within the hours of: Monday to Friday: 8:00 AM – 8:00 PM Saturdays: 8:00 AM – 4:00 PM Compensation & Benefits: Competitive hourly rate of $24.00/hr. Variable compensation and matched pension plan Comprehensive benefits package including: 100% employer-paid benefits- health, dental and vision. A healthcare spending account etc. If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today! This position is for a current vacancy Why Kelly®? As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined. About Kelly® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.

What you’ll do

Deliver exceptional customer service by assisting with banking transactions and providing tailored financial product advice. Handle inbound and outbound calls while offering technical support for internet banking services.

Requirements

Requires a high school diploma and 1-3 years of related experience, preferably within a financial institution. Candidates must possess strong communication skills and proficiency in Microsoft Word and Excel.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Matched Pension Plan • Healthcare Spending Account • Variable Compensation

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Microsoft Word · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Banking Guidance
• Problem Solving
• Active Listening
• Sales
• Microsoft Word
• Microsoft Excel
• Technical Support
• Inbound Calls
• Outbound Calls
• Bilingualism

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales