Customer Service Representative

Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices. Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children’s Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership. Customer Service Representative Bring Your Care, Confidence, and Customer Expertise Kirmac Collision & Autoglass has been helping people get back on the road for over 50 years. Our Customer Service Representatives play a key role in shaping the customer experience from the moment someone walks through our doors — providing clarity, comfort, and support during a stressful time. As vehicles become more technologically advanced — including EVs, hybrids, and ADAS‑equipped models — your ability to explain modern repair processes in a clear, reassuring way is more important than ever. If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you. What You’ll Do As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include: Building positive, lasting customer relationships in person and over the phone Submitting ICBC rental forms and guiding customers through the process Scheduling repair appointments and managing shop calendars Generating repair orders and ensuring accurate documentation Interacting with vendors and coordinating incoming/outgoing materials Providing clear repair updates through phone, text, and email Managing and posting invoices, parts returns, and related paperwork Reconciling repair orders with accuracy and attention to detail This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment. What You Bring Excellent verbal and written communication skills Strong organization, accuracy, and attention to detail A friendly, professional approach with strong people skills Passion for vehicles and helping customers feel confident in their repair journey A valid driver’s license Solid references that reflect reliability and professionalism Willingness to learn the basics of EV and ADAS repair workflows so you can support customer questions confidently What We Offer Competitive wages Extended health, dental, and vision coverage Plenty of paid time off RRSP options Supportive, team-focused environment Learning & Development Program Training and Education Fund Training on modern automotive technology, EV‑related customer communication, and sustainability‑aligned shop processes Opportunities to support our community through volunteering Corporate discounts Regular social events and team gatherings If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team. Apply today. We want people who want to have an impact. Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you! Ready to make an impact? Apply with your resume today! We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Act as the primary point of contact for customers, technicians, and vendors to ensure a positive repair experience. Manage administrative tasks including scheduling appointments, generating repair orders, and processing invoices.

Requires excellent communication skills, strong organizational abilities, and a valid driver's license. Candidates should be professional, reliable, and willing to learn about EV and ADAS repair workflows.

• Extended Health Coverage • Dental Coverage • Vision Coverage • Paid Time Off • RRSP Options • Learning & Development Program • Training and Education Fund • Corporate Discounts • Social Events

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Scheduling
• Administrative Support
• Verbal Communication
• Written Communication
• Organization
• Attention To Detail
• Invoice Management
• Documentation
• Vendor Coordination

Minimum experience

0+ years