Bilingual Customer Service Representative

Job summary

Manage customer orders through EDI, Esker, email, and customer portals, and respond to inquiries about orders, pricing, products, deliveries, and accounts. Investigate claims, returns, shortages, deductions, and pricing discrepancies; coordinate resolutions and transaction processing with internal teams while supporting inventory and operational activities.

Job details

KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role! The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service. We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment. Bilingual Customer Service Representative - Details: Location: Oakville, ON Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote. Salary: $57,000 – $58,500 annually Employment Type: Full-Time RRSP: 3% employer after 1 year + up to 5% match Vacation: 2 weeks of vacation with the option to buy a 3rd week Benefits from day 1 Bilingual Customer Service Representative - Responsibilities: Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment. Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns. Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies. Collaborate with internal departments to resolve issues and process credits, debits, and returns. Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors. Support inventory adjustments, product launches, and daily operational activities. Identify opportunities to improve processes, efficiency, and customer satisfaction. Build strong customer relationships while managing multiple priorities in a fast-paced environment. Bilingual Customer Service Representative - Qualifications: Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations. Fluency in English and French (written and verbal) is required. Experience with SAP or a similar ERP system is required. College diploma, degree, or equivalent business experience. Ability to work effectively and independently in a remote environment. Strong organizational skills, attention to detail, and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage competing priorities in a fast-paced environment. Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams. Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset. Ability to collaborate effectively with cross-functional teams.

What you’ll do

Manage customer orders through EDI, Esker, email, and customer portals, and respond to inquiries about orders, pricing, products, deliveries, and accounts. Investigate claims, returns, shortages, deductions, and pricing discrepancies; coordinate resolutions and transaction processing with internal teams while supporting inventory and operational activities.

Requirements

Requires 2–3 years of relevant customer service, order management, account support, supply chain, or business operations experience, fluency in written and spoken English and French, and experience with SAP or a similar ERP system. Candidates need a college diploma, degree, or equivalent business experience, strong organization and communication skills, Microsoft Office proficiency, and the ability to work independently and manage competing priorities.

Benefits

• Employer RRSP Contribution
• RRSP Matching
• Paid Vacation
• Benefits From Day One

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• SAP · Preferred
• ERP systems · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Teams · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Management
• Problem-Solving
• English-French Bilingual Communication
• SAP
• ERP Systems
• EDI
• Esker
• Microsoft Office
• Outlook
• Excel
• Word
• Microsoft Teams
• Claims and Returns Processing
• Inventory Adjustments
• Cross-Functional Collaboration

Job areas

• Customer Service & Support
• Logistics
• Administrative