Customer Service Representative

Original job posting

The Customer Service Representative provides comprehensive support for Salford products by troubleshooting issues and assisting customers with order placement. They are responsible for maintaining detailed documentation of interactions and collaborating with other departments to resolve customer concerns.

Job details

Job Title: Customer Service Representative Job Summary: The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment. Responsibility: * Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues. * Recommend parts and equipment based on customer needs and technical specifications. * Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly. * Offer estimates for spare parts and whole goods and assist customers with order placement. * Accurately review and enter customer orders for spare parts and whole goods. * Resolve customer concerns, complaints, and disputes in a courteous and efficient manner. * Provide timely updates and information on the status of customer orders * Maintain detailed documentation for all customer orders and interactions. * Enter and manage the call queue when working at your desk. * Collaborate with other departments to resolve customer-related issues. * Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays. * Accomplish other tasks and serve as backup when needed Academic/Educational Requirements: * Diploma or degree in related field, or equivalent experience Required Skills/Experience: * A minimum of three years of experience in a customer service role * Knowledge of agricultural equipment and/or the commercial agriculture industry an asset. * Strong computer skills, including Microsoft Excel * Excellent oral and written communication skills. * Excellent organizational, time management skills. * Ability to work independently and as a team member in a fast-paced environment. * Strong technical aptitude * Experience with large ERP systems an asset * Strong desire to help people What Linamar Has to Offer: * Competitive Compensation * Employee Benefits package includes but not limited to, Drug, Dental & Vision etc. * Opportunities for career advancement. * Sustainability Council * Community based outreach supporting both local and global initiatives and charities. * Discounts for local vendors and events, including auto supplier discounts. About Us: At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

What you’ll do

The Customer Service Representative provides comprehensive support for Salford products by troubleshooting issues and assisting customers with order placement. They are responsible for maintaining detailed documentation of interactions and collaborating with other departments to resolve customer concerns.

Requirements

Candidates must have a minimum of three years of experience in a customer service role and a diploma or degree in a related field. Strong computer skills, particularly in Microsoft Excel, and excellent communication abilities are required for this position.

Benefits

• Competitive Compensation • Drug Insurance • Dental Insurance • Vision Insurance • Career Advancement Opportunities • Sustainability Council • Community Outreach • Discounts For Local Vendors • Auto Supplier Discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Aptitude
• Microsoft Excel
• Oral Communication
• Written Communication
• Organizational Skills
• Time Management
• Troubleshooting
• Order Processing
• ERP Systems
• Agricultural Equipment Knowledge
• Teamwork
• Problem Solving
• Customer Success Management
• Agricultural Equipment
• Agriculture
• Communication
• Computer Literacy
• Innovation
• Troubleshooting (Problem Solving)
• Customer Inquiries
• Technical Acumen

Job areas

• Customer Service & Support
• Agriculture
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives