Call Centre Representative (Part-Time)

Job summary

The representative serves as the primary point of contact for the public, answering inquiries regarding road conditions and traffic incidents. They are responsible for logging all calls and incidents accurately to assist in operational reporting and investigations.

Job details

We currently have one (1) position available for a Part-time Call Centre Representative to join our AccuSource Team (a division of Mainroad)! Call Centre Representatives are the pulse of Mainroad. They are the first point of contact for our clients and general the public. This position will be based out of our office in Port Kells, Langley. Please note: This is a part-time position that must be available for weekday and weekend morning and afternoon shifts of 8 hours (6:00AM/5:30AM - 1:30PM/2:00PM OR 1:30PM/2:00PM - 9:30PM/10:00PM) and must be available at least two weekends out of the month. About AccuSource: AccuSource Communications LP is a 24-hour communications centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations. The successful candidate shall have the following qualifications: * Minimum two (2) years of customer service experience * Able and flexible to work scheduled shift pattern, including days, afternoons, and graveyards * Minimum Grade 12 education * Able to work alone with minimal to no supervision * Able to work exceptionally well in a team environment * Able to multitask while working in high pressure situations * Accuracy and attention to detail * Strong verbal and written communication skills * Knowledge of computers, data entry, Excel, Word, and strong typing abilities * Knowledge of social media platforms including, Facebook & Twitter * Knowledgeable in the geographic layout of the lower mainland considered a strong asset Job duties include, but are not limited to, the following: * Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner * Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations * Keeps a log of all calls * Identifies operational problems and promptly notifies the road crew Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.

What you’ll do

The representative serves as the primary point of contact for the public, answering inquiries regarding road conditions and traffic incidents. They are responsible for logging all calls and incidents accurately to assist in operational reporting and investigations.

Requirements

Candidates must have at least two years of customer service experience and a minimum Grade 12 education. The role requires flexibility to work various shifts, including weekends, and proficiency in computer applications and data entry.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Multitasking
• Verbal communication
• Written communication
• Microsoft Excel
• Microsoft Word
• Typing
• Social media management
• Problem identification
• Attention to detail
• Teamwork
• Time management
• Patience
• Facebook
• Customer Service
• Communication
• Data Entry
• Social Media
• Investigation
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Transportation
• Security & Safety
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives