Customer Service Representative

Job summary

Serve as the first point of contact for customer inquiries and orders, entering orders accurately and addressing concerns about pricing, invoices, and shipments. Coordinate with production, logistics, sales, and technicians to meet service levels, ensure accurate pricing, and complete billing and invoicing on time.

Job details

Mississauga, ON, Canada $20.00 - $21.00 Hourly We are looking for a Customer Service Representative for our client who is a manufacturer, supplier and distributer of inks. If you are detail oriented and interested in learning all about the ink industry, this is the perfect role for you! What You’ll Do First line of customer service for all customer inquiries and orders Effectively prioritize key tasks while managing a fast-paced work environment Enter orders provided by customers efficiently and accurately Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded Work with sales team to ensure accurate pricing Communicate and coordinate with mobile and off-site technicians to ensure orders are entered and shipped as required Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc. Enter consignment counts and billing as required Ensure invoicing is completed and dispatched to customers in a timely fashion Other duties as required Qualifications Motivated, self-starter with a sound work ethic Excellent customer service skills Strong computer skills Excellent communication skills are a must have Able to multi-task Proficient with Microsoft Office Suite Experience with SAP would be a benefit Benefits RRSP plan with company match Extended healthcare benefits Dental care and vision Care Life insurance On-site parking Apply to this Job

What you’ll do

Serve as the first point of contact for customer inquiries and orders, entering orders accurately and addressing concerns about pricing, invoices, and shipments. Coordinate with production, logistics, sales, and technicians to meet service levels, ensure accurate pricing, and complete billing and invoicing on time.

Requirements

The role calls for a motivated, detail-oriented self-starter with a strong work ethic, excellent customer service and communication skills, and the ability to multitask in a fast-paced environment. Strong computer skills and proficiency with Microsoft Office are required; SAP experience is beneficial.

Benefits

• Company-Matched RRSP
• Extended Healthcare Benefits
• Dental Care
• Vision Care
• Life Insurance
• On-Site Parking

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Task Prioritization
• Attention to Detail
• Production Coordination
• Logistics Coordination
• Pricing Accuracy
• Customer Communication
• Invoicing
• Multitasking
• Microsoft Office
• SAP

Job areas

• Customer Service & Support
• Administrative
• Manufacturing
• Logistics