Manulife is a global financial services leader, providing innovative solutions to improve customer decisions and lives, with extensive operations and a vast client base worldwide.
Toronto, Ontario
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit https://www.manulife.com/ca/en/about-us/social-media-policy
Hybrid · Montréal
The supervisor is responsible for leading daily contact centre operations, including coaching, mentoring, and performance management of team members. They also coordinate with peers to drive business outcomes, manage KPIs, and support employee engagement and recruitment initiatives.
Hybrid · Halifax
Provide exceptional customer service to policyholders and partners via phone, email, and chat while maintaining accurate documentation. Collaborate with internal teams to resolve complex inquiries and stay updated on industry regulations and products.