🌎Global Contact Center Outsourcing Simplified: Delivering Scalable CX Solutions with Award-Winning Talent & Technology
Iowa City, Iowa
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer claims, resolve issues, and up-sell products while adhering to company policies and scripts.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer service and sales inquiries while ensuring first call resolution. Accurately document customer claims and escalate complex issues to management as needed.
Remote · Canada
Handle inbound and outbound customer service and sales inquiries while maintaining professional communication. Accurately document customer interactions and resolve issues using company systems and knowledge bases.
Remote · Canada
Handle inbound and outbound customer contacts to provide service, resolve issues, and up-sell products. Accurately document customer interactions and claims while adhering to company policies and procedures.
Remote · Canada
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Document customer interactions accurately and resolve issues while adhering to company policies and scripts.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer information, resolve issues, and escalate complex problems to management as needed.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and provide information. Perform up-selling of products and services while maintaining accurate documentation in company systems.
Remote · Canada
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and up-sell products. Maintain accurate documentation and escalate complex issues while adhering to company policies and training guidelines.
On-site · Sydney
Manage day-to-day client relationships for P&C insurance programs, focusing on strategic planning, service delivery, and process adherence. Act as the primary point of contact between clients and internal operations to ensure program efficiency and financial performance.
On-site · Sydney
Serve as the primary liaison between the BPO contact center and clients to manage expectations and ensure service delivery aligns with SLAs and KPIs. Responsibilities include conducting business reviews, managing client onboarding, and identifying opportunities for account growth.
On-site · Sydney
Oversee daily BPO contact center operations, including staffing, performance management, and service delivery across multiple campaigns. Collaborate with clients to align service goals and implement strategies to improve operational efficiency and customer satisfaction.
On-site · Sydney
Serve as the primary point of contact for assigned client accounts to ensure consistent service delivery and adherence to SLAs and KPIs. Collaborate with internal operations, QA, and training teams to resolve issues and identify opportunities for account growth.
On-site · Sydney
Lead strategic initiatives to strengthen client relationships, drive revenue, and manage the onboarding of new accounts. Responsibilities include identifying new business opportunities through data mining and providing leadership to direct reports within the region.
On-site · Sydney
Oversee daily contact center operations to ensure KPIs and SLAs are consistently met while leading and mentoring supervisors and support staff. Collaborate with clients to align service delivery goals and manage workforce planning and resource allocation.
On-site · Sydney
The Call Center Sales Manager leads a team of supervisors to drive sales performance, improve customer experience, and manage daily operations. They are responsible for coaching staff, monitoring metrics, and ensuring the delivery of high-quality service across all communication channels.
On-site · Sydney Indian Reserve No. 28A
Oversee accounting operations including the preparation of financial reports, maintenance of accurate records, and implementation of internal controls. Manage accounts receivable, perform month-end closings, and ensure compliance with GAAP.
On-site · Sydney
Supervise daily BPO contact center operations to ensure adherence to KPIs and SLAs. Lead a team of agents through performance monitoring, coaching, and the resolution of escalated customer issues.
On-site · Sydney
Manage day-to-day client relationships, including strategic planning, process creation, and service delivery for complex BPO accounts. Act as the primary point of contact between the client and internal operations teams to ensure program efficiency and financial performance.
On-site · Sydney
Lead a team of contact center agents to meet performance targets and client SLAs while managing day-to-day operations. Provide coaching, handle escalated customer issues, and collaborate with QA and Training teams to improve service delivery.
On-site · Sydney
Handle inbound and outbound customer calls to provide support, resolve concerns, and answer account inquiries. Accurately document all interactions in company systems while meeting productivity and quality standards.