FUTURE OPPORTUNITIES – Customer Service Representative (Self Storage)

Join a Fast-Growing Company That’s Redefining Self Storage Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. This is a future opportunity posting designed to build our talent pipeline for current and future opportunities. Applications will be reviewed on an ongoing basis, and qualified candidates may be contacted as positions become available in their area. As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming. WHAT DO WE OFFER? * Competitive hourly pay & paid time off. * Performance-based bonus program. * Full-time daytime schedule with no late nights, early mornings, or Sundays. * Comprehensive health, dental, vision, and life insurance benefits. * Retirement savings/401(k) matching program. * Employee Assistance Program, employee discounts and referral program. * Career growth opportunities in a rapidly expanding organization. * Safety-first, team-oriented culture. WHAT WILL YOU DO? * Assist customers in person, by phone, and online. * Convert leads into rentals through consultative selling and relationship building. * Complete rental agreements, payments, and customer documentation accurately. * Support collections, delinquency management, and auction processes. * Conduct property inspections and maintain unit inventory. * Ensure the facility meets cleanliness, safety, security, and brand standards. * Process payments and complete daily business reconciliation. * Support maintenance and property improvement initiatives. * Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis. WHAT WILL YOU NEED? * High school diploma or equivalent. * Experience in customer service, sales, retail, hospitality, or property management is an asset. * Strong communication and organizational skills. * Comfortable working independently and managing multiple priorities. * As part of our hiring process, a background check is required. * Basic computer skills, including Microsoft Office. At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you. Join Mini Mall and help shape the future of self-storage. What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected]. #Li-Onsite

The Customer Service Representative will manage daily facility operations, including customer rentals, payments, and property maintenance. They are responsible for converting leads into sales while ensuring the facility remains clean, safe, and secure.

Candidates must have a high school diploma or equivalent and basic computer skills. Previous experience in customer service, sales, retail, hospitality, or property management is considered an asset.

• Competitive hourly pay • Paid time off • Performance-based bonus program • Health insurance • Dental insurance • Vision insurance • Life insurance • Retirement savings/401(k) matching program • Employee Assistance Program • Employee discounts • Referral program

• CollectionsPreferred
• Customer servicePreferred
• SalesPreferred
• Microsoft OfficePreferred
• Consultative SellingPreferred
• Communication SkillsPreferred
• Inventory managementPreferred
• Relationship BuildingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Property operations
• Consultative selling
• Relationship building
• Collections
• Delinquency management
• Property inspections
• Inventory management
• Payment processing
• Communication skills
• Organizational skills
• Microsoft Office
• Computer skills
• Property Inspection
• Talent Pipelining
• Workplace Inclusivity
• Organizational Skills
• Time Off Management
• Materials Transport
• Reconciliation
• Management
• Cleanliness
• Customer Service
• Communication
• Computer Literacy
• Consultative Selling
• Discounts And Allowances
• Employee Assistance Programs
• Property Management
• Operations
• Relationship Building
• Team Oriented

• Customer Service & Support
• Sales
• Retail
• Storage Customer Service Representative
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week