Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Hybrid · Toronto
Assess the legacy contact centre operating model and define the target model, organizational design, support processes, service levels, tooling, and dual-run approach for a cloud migration spanning 39 lines of business and nine releases. Lead transition governance, readiness and service acceptance, operational knowledge transfer, ServiceNow design, and the resourcing and run-cost model.
Hybrid · Toronto
Develop operating model and service transition artifacts, operational documentation, and ServiceNow materials for a major bank’s cloud contact centre migration. Gather and analyze current-state information, assess service readiness, track transition activities and decisions, and support workshops and coordination across operations, delivery teams, vendors, and business lines.
Hybrid · Toronto
The lead will define the target operating model and manage the service transition for a major bank's contact centre migration to a cloud platform. They are responsible for developing organizational design, support processes, and ensuring operational readiness across 39 lines of business.
Hybrid · Toronto
You will define the target operating model and service transition artifacts for a major contact centre migration to a cloud platform. This involves gathering requirements, documenting processes, and collaborating with stakeholders to ensure operational readiness.
Remote · Toronto, Ontario, Canada
Define the target operating model and lead the service transition for a major contact centre migration to a cloud platform. Develop organizational design, support models, and service acceptance criteria while managing stakeholder engagement and transition governance.
Remote · Toronto, Ontario, Canada
The analyst will define the target operating model and service transition for a large-scale contact centre cloud migration. Responsibilities include drafting operational artifacts, documenting processes, and facilitating stakeholder sessions to ensure service readiness.
On-site
Lead solution architecture and technical design for scalable CX and contact center capabilities while guiding development teams. Collaborate with stakeholders to translate business requirements into robust technical roadmaps and ensure high-quality delivery across voice and digital channels.
On-site
Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.