MA

MSH Americas - Diot-Siaci Group

Verified Job Source

Live with confidence. MSH Americas comprises of MSH International, StudyInsured, and Intrepid 24/7.

Toronto, Ontario

Insurance
201–500 people

About

Specializing in delivering best-in-class travel insurance, international student insurance and special-risk solutions to anyone going anywhere in the world. Comprehensive coverage for international students, expatriates, athletes, those at risk of kidnap and ransom, travellers entering war zones or other high-risk destinations, and all types of adventurers. Clients can expect 24/7 multilingual support, duty of care, and topical content to keep them informed as they travel. Products are available under the brand names MSH and StudyInsured. The DIOT-SIACI Group has robust financial strength and prestigious shareholders. The composition of the shareholding is as follows: 53.4% by the BURRUS GROUP and the Management, 29.33% by Ontario Teachers' Pension Plan Board, 9.46% by Bpifrance, 4.95% by Cathay Capital and 2.86% by the Mubadala Investment Company and Ardian.

Open positions

Bilingual Customer Service Representative

Hybrid · Calgary

Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, recommending suitable products, and processing quotes, applications, and sales. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.

Bilingual Customer Service Representative

Hybrid · Toronto

Support clients and travellers across phone, email, live chat, and other channels by explaining insurance products, assessing needs, recommending suitable coverage, and guiding them through quotes and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.

Bilingual Customer Service Representative

Hybrid

Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, assessing needs, and guiding them through quotes, applications, and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.