Customer Service Representative - Kelowna Airport

Job summary

Assist customers with rental returns by inspecting vehicles, documenting mileage, fuel levels, and damage, reviewing charges, and providing accurate receipts. Resolve service issues, help maintain an organized and safe work area, protect company assets, and represent the company professionally.

Job details

Overview Get on the fast track to a more rewarding career with Enterprise Mobility/National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Opening available at the following branch location: 11 - 5533 AIRPORT WAY KELOWNA, BC V1V 1S1 This is a full time position that pays $19.65 / hour. We Offer Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement Savings Plan with company match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule Available Sunday 8:00am-5:00pm Monday 8:00am-5:00pm Thursday 8:00am-5:00pm Friday 8:00am-5:00pm Saturday 8:00am-5:00pm Responsibilities Assist all customers with the rental return process. Effectively resolve all customer service issues. Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages). Advise and review rental charges, and provide an accurate receipt to the customer. Assist other employees in keeping lot organized for ease of access and traffic flow. Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer. Positively represent the Company to all vendors and the general public. Ensures the security of company assets. Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager. Qualifications Must be at least 18 years of age. Minimum High School Diploma or G.E.D. required. Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Minimum 1 year experience in a customer service role. Must be proficient in English, written and verbal comprehension. Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Must be able to work 40 hours a week during the branch operating hours: Sunday 8:00am-5:00pm, Monday 8:00am-5:00pm, Thursday 8:00am-5:00pm, Friday 8:00am-5:00pm, Saturday 8:00am-5:00pm

What you’ll do

Assist customers with rental returns by inspecting vehicles, documenting mileage, fuel levels, and damage, reviewing charges, and providing accurate receipts. Resolve service issues, help maintain an organized and safe work area, protect company assets, and represent the company professionally.

Requirements

Applicants must be at least 18, have a high school diploma or GED, and have at least one year of customer service experience. A valid British Columbia Class 5 driver's license with a qualifying driving record, English proficiency, Canadian work authorization without employer sponsorship, and availability for the stated 40-hour weekly schedule are required.

Benefits

• Paid Time Off
• Employee Discount
• Retirement Savings Plan With Company Match
• Profit Sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training And Development

Listed skills

• Customer service · Preferred
• Vehicle Inspection · Preferred
• Occupational safety · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Rental Return Processing
• Issue Resolution
• Vehicle Inspection
• Accurate Documentation
• Rental Charge Review
• Receipt Preparation
• Lot Organization
• Customer Communication
• Asset Security
• Workplace Safety
• English Comprehension
• Valid Driver's License

Job areas

• Customer Service & Support
• Transportation
• Hospitality

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