Customer Service Representative

Job summary

Handle customer inquiries via phone and email regarding price quotes for glass and installation products. Manage product inventory tasks including invoicing, credits, and generating sales from online leads.

Job details

DUTIES/RESPONSIBILITIES: * Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW. * Call center functions to provide quality customer service. * Ensure the company establishes and maintains constant communication with customers. * Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries. * Generate sales/buys from online leads. * Assume other duties as assigned. * Required to work an assigned Saturday when needed. REQUIRED SKILLS/ABILITIES: * Must have good written and verbal communication skills. * Must have good customer relations skills. * Ability to work well with others. * Must have the ability to work under conditions of frequent interruptions. * Be attentive to details. EDUCATION AND EXPERIENCE: * High School graduate or equivalent ESSENTIAL PHYSICAL DEMANDS/WORK ENVIRONMENT: * Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Hourly Rate: 20$

What you’ll do

Handle customer inquiries via phone and email regarding price quotes for glass and installation products. Manage product inventory tasks including invoicing, credits, and generating sales from online leads.

Requirements

Candidates must be high school graduates with strong communication and customer relations skills. Ability to work under frequent interruptions and work occasional Saturdays is required.

Listed skills

• Customer service · Preferred
• Verbal · Preferred
• Sales · Preferred
• Communication · Preferred
• Time · Preferred
• Data entry · Preferred
• Strong Communication · Preferred
• Customer · Preferred
• invoicing · Preferred
• email · Preferred
• Inbound · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Verbal Communication
• Customer Relations
• Data Entry
• Attention To Detail
• Interpersonal Skills

Job areas

• Customer Service & Support
• Sales
• Administrative