The Ontario Cannabis Store is a Crown agency providing safe access to legal recreational cannabis while ensuring product quality, education, and responsible consumption for adults.
North York, Ontario
The Ontario Cannabis Store is a Crown agency solely owned by the Province of Ontario and reporting to the Ministry of Finance. The OCS provides safe, responsible access to legal recreational cannabis for adults 19 and older. We are Ontario’s sole wholesaler to more than 1,500 Authorized Cannabis Stores. The OCS also operates OCS.ca, the Province’s online cannabis retailer which delivers to consumers in every corner of Ontario. We make sure our customers only receive legal, clearly labelled cannabis products by working closely with a diverse group of Licensed Producers authorized by Health Canada. Our online store prioritizes education and provides many opportunities for both new and experienced consumers to learn more about cannabis and responsible use. Our customer-care centre is staffed by knowledgeable, helpful product specialists who provide the information our customers need to make the right choices. Social responsibility is something we take seriously and making every purchase a responsible one is a top priority. We are looking for passionate, proven performers to join our diverse team and help us continue to grow our business as we define best-in-class standards for a new industry.
On-site · Toronto
The Customer Service Representative will act as the primary point of contact for retailers and eCommerce customers, managing order fulfillment, inquiries, and account maintenance. They will also contribute to continuous improvement by tracking KPIs and providing actionable insights to enhance the overall customer experience.