Cen Res: Reservation Agent Winter 19/20

October 2 2019
Industries Accomodations, Food services , Tourism, Passengers transportation
Categories Customer Service, Call Centres, Customer service, Customer Service, Call Centres, Reservation, Contact centre, Hospitality, Catering, Tourism, Customer Service, Call Centres
Kelowna, BC

Start Dates: Various start dates available in September, October & November (Staff Accommodation available until November 1st 2019 for staff starting in September & October)

Employment: Full Time Seasonal

Job Description: Be a part of a dynamic in-bound call centre team and assist new and existing Big White customers in having the ultimate experience in organizing a fantastic ski holiday. You will utilize your skills and knowledge to “wow” our guests with our Central Reservations One Stop Shop philosophy. You will describe our accommodation options, compare specials, provide airfare options, sell lift passes, rentals, and lessons, and give our guests the tools to make the most of their Big White Ski Holiday.

Position Requirements/Skills:

  • Excellent customer service
  • Clear & polite telephone manner
  • Good verbal & written communication skills
  • Attention to detail
  • Microsoft word & excel knowledge
  • Ability & willingness to learn new systems and promotions
  • Time management skills
  • Team player

Duties and Responsibilities:

  • Answer and assist all incoming telephone callers to 1-800 line
  • Provide travel information, itinerary and pricing for Big White vacations and trips
  • Use selling techniques to promote packages, trip insurance etc.
  • Direct telephone reservations including accommodation, lift, lesson, rental, shuttle, WestJet & Air Canada flights and any other requested activities or services
  • Direct reservation amendments, additions and cancellations
  • Check and answer emails
  • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products and promotions
  • Ensure all bookings made adhere to Big White Central Reservations payment and cancelation policies
  • Send confirmations, take final payments & run and administer various reports
  • Continual learning of new specials and resort events
  • General office duties
  • Maintain clean and tidy work area
  • Assist Reservations Supervisor with any reasonable requests or tasks
  • Any other reasonable requests as made by a Central Reservations Manager

Physical Demands

  • Must be able to sit for long periods at operating computer station
  • Occasional lifting up to 20 pounds
  • Big White Ski Resort
Apply now!

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