If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Client Care Representative

STATUS: On-Call; Casual

SHIFT: Various shifts
LOCATION: Prince George Spay & Neuter Clinic

CLASSIFICATION: Exempt
WAGE: $22.50
CLOSING DATE: Open Until Filled

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission and principles.

The BC SPCA Prince George Spay Neuter Clinic is recruiting for a Client Care Representative (CCR). As a member of our busy Prince George's team, the successful candidate must be adaptable, positive, and have a true passion for animals and animal care experience in a professional setting. This position is responsible for providing excellent customer service to clients of the practice and ensuring that client communication and interactions run smoothly. This position answers all incoming phone calls and email communications and acts as the primary greeter when a client enters the hospital.

Additionally, CCRs contribute to the operations of the practice by scheduling appointments, answering the telephone, setting up medical records for new clients and patients, preparing and maintaining medical records, admitting and discharging patients, filling some prescriptions, processing financial transactions, general administration, and office/front area maintenance. This position also acts as the initial source of information to clients on topics such as, but not limited to vaccinations, basic lab tests, common diseases, basic pet behaviour, low stress and fear free handling, and over the counter diets and products.

You have a love of working with people and animals in a veterinary setting, and have a history of excellent communication and a strong ability to multitask. You will maintain the appearance and cleanliness of the waiting room and reception area and communicate with the public in an effective, courteous and non-judgemental manner. This position requires a hard-working, energetic, outgoing and friendly personality. You will be working in a team environment directly with clients, and with the other team members in the clinic. Computer and telephone skills are a must; however, the job may also perform varied duties in the hospital, including assisting with outpatient appointments or serving as surgical assistants and a variety of other jobs within the clinic on an as-needed basis.

You are an enthusiastic self-starter who can work independently as well as part of a team. Your motivation is a job well done. You have excellent people skills, along with the ability and desire to work in a fast-paced environment. You are committed to excellent attendance, providing the highest standard of patient and client care.

What you bring:

• High School diploma or an equivalent combination of education and experience acceptable to the employer;
• Strong computer skills; experience in using common veterinary practice software would be considered an asset.
• Experience in delivering high quality customer service to a variety of diverse stakeholders.
• Excellent organizational and time management skills; ability to multi-task and complete tasks/projects within defined timelines.
• Excellent interpersonal skills along with a demonstrated ability to communicate effectively both verbally and in writing.
• Able to fulfill physical demands of the job which may include standing for long periods of time, walking, sitting, and lifting heavy objects up to 20kg, including patients.
• Must be able to work safely with and around animals.
• Friendly, personable, and patient demeanor, with the capability to deal with a variety of diverse client situations;
• Experience working at a veterinary practice is considered an asset;
• Ability to speak a language or languages other than English that are represented in the community served is considered an asset;
• Familiarity in digital client communication channels such as website, email, newsletter, and social media is considered an asset.
• Philosophical harmony with BC SPCA policies, programs and protocols.

How to apply:

Whether you are launching your career or seeking meaningful employment and are legally entitled to work in Canada, we invite you to learn more about the BC SPCA and this opportunity. Click on apply now or use the link: https://spca.bc.ca/about-us/careers/

No telephone calls please. We thank you for your interest in the BC SPCA; however, only candidates selected for an interview will be contacted.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001