Guest Services Agent

November 7 2019
Industries Accomodations, Food services
Categories Customer Service, Call Centres, Customer service, Reservation, Contact centre
Sooke, BC

Looking to live where the rainforest meets the ocean? Kayaking for chance encounters with marine life? Hiking trails that lead to adventure?

We have the Key to your future!

True Key Hotels & Resorts at SookePoint Ocean Cottage Resort and a new development in East Sooke and Sooke Harbour Resort & Marina with boutique style vacation homes are set in the secluded village of Sooke amidst the diverse natural beauty of British Columbia’s Vancouver Island. Located on the most southwestern tip of Vancouver Island, this destination offers unparalleled and abundant orca whale and other ocean wildlife watching opportunities. Conveniently located near world class fishing charters in Sooke along with endless scenic hikes and trails, sea kayaking, biking and more.

True Key Hotels & Resorts provides competitive employment packages for its team members, including health benefits, competitive wages, education allowance, employee discount programs on the job training and opportunities for advancement.

This position is a full-time position with a variation on hours based on the needs of the business.

Position Requirements:

  • Previous hospitality or front desk experience an asset.
  • Enthusiastic and energetic individual who is comfortable in a variety of situations.
  • A service driven individual dedicated to providing all guests and owners with outstanding and consistent service.
  • Proficient in Microsoft Excel, Outlook and Word an asset.
  • Must have your own transportation.

Position Responsibilities (include but not limited to):

  • Oversee the day to day operations of the front desk.
  • Take reservations, package bookings, guest arrivals and departures in a professional manner.
  • Enter data, maintain records and launch reports and financial statements.
  • Foster a success oriented and accountable environment.
  • Be knowledgeable of industry partners to offer a variety of service options to our guests.
  • Record day to day financial transactions and complete posting process.
  • Ensure equipment and general working area is maintained to a high standard in order to handle daily administrative duties.

Must be legally entitled to work in Canada.

Apply now!

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