Guest Services Agent

August 10 2022
Industries Accomodations, Food services
Categories Cleaning, Housekeeping, Customer service, Hospitality, Catering, Tourism, Reception, Customer Service
Sooke, BC

Come Join our team today!

Adventures await in southern Vancouver Island, a diverse natural playground just off our doorstep! Connect with nature as you hike trails in the coastal rainforest. Visit whales, seals and other ‘neighbours’ as you discover the ocean waters still only 30 minutes from Victoria.

We operate two boutique style vacation homes properties in Sooke on Vancouver Island. Sooke Harbour Resort & Marina and SookePoint Ocean Cottage Resort, proudly managed by True Key Hotels & Resorts.

We are seeking to fill a position in our Guest Services team.



The Guest Services Agent plays a vital role in establishing a positive experience for our guests as they are the first interaction when both making reservations and arriving on property. The Guest Services Agent sells room nights and moorage slip rentals ensuring best fit for inbound guests, maximizing revenue opportunities. Additionally, the welcoming procedures are executed smoothly, delivering an elevated guest experience. This role is the face of the Front Office and is positioned to gain exemplary understanding of operations.

Our teams work at both the East Sooke and Sooke locations. We provide competitive wages along with a travel allowance wage for shifts worked at SookePoint Ocean Cottage Resort (East Sooke).


  • Day to day operation of the front desk; check-in, check-out of guests
  • Complete both telephone and in person reservation inquiries for rooms and moorage
  • Process payments for credit card, debit, direct bill and cash transactions
  • Manage daily email replying to communication daily
  • Coordinate operational needs to Housekeeping and Maintenance
  • Ensure security of guest rooms and privacy of guests
  • Provide nightly after-hours / emergency on-call coverage on a weekly rotating schedule


  • Experience required within a Front Office or Reservations team or related customer-facing role
  • Proficiency with computers systems required, such as Microsoft, Office systems
  • Working knowledge of hotel systems, specifically RDP or Hostfully would be a strong advantage
  • A valid driver license is a must with regular use of a reliable vehicle will be required to reach East Sooke
  • Professional, well organized and delights in demonstrating your passion for guest service and anticipate guests needs
  • Team player, self-starter, with the ability to effectively work independently
  • Focused individual with excellent attention to detail and numbers, with basic understanding of accounting concepts and excellent problem-solving abilities
  • Post-secondary education in hospitality, or a related field would be an benefit
  • Physical ability to work in a seated or standing role with limited ability to bend, crouch, climb stairs and being in motion for prolonged periods
  • Adhere to Sooke True Key Hotels Covid-19 Safety Protocols
  • Physical ability to carry or lift up to 50 pounds
  • Candidates must be legally able to work in Canada to be considered

True Key Hotels & Resorts offers competitive employment packages for its team members, including health benefits, competitive wages, education allowance, employee discount programs on the job training and opportunities for advancement within the collection.

Must be legally entitled to work in Canada.

Apply now! network