What's the job?
Are you ready to lead a team of all-stars? And no, we're not talking about the Canucks. We're looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Manager, Financial Services – Contact Centre, you'll be responsible for the successful operation of the contact centre by leading the Member Banking Specialists in consistently delivering superior member experience in a fast paced environment. You must ensure superior member experience is provided, that high levels of productivity, quality, and morale exist within the department. You will be responsible for achieving sales and efficiency goals through coaching and developing a team of Contact Centre Member Banking Specialists.
Important detail to note:
As the Contact Centre is a seven day operation, flexibility to work shifts of varying hours and days is mandatory.
What will you do every day?
Who are we looking for?
While we don't need mathematical geniuses, we do need leadership super stars. We need leaders who understand the importance of "leading from the front" where you bring business strategy to life, shifting the words on a page to an engaging call to action.
Why join Coast Capital Savings?
We don't mean to toot our own horn, but…
Does this position inspire you? If so, apply on-line today at Coast Capital Savings.
Join one of BC's Top Employers! Use your customer service experience to help improve the lives of others! Be part of an exceptional company culture with great employee benefits and a healthy work/life balance! Build a career with one of BC's
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