Senior Application Support Analyst - Sharepoint

December 2 2022
Industries Papers and Wood
Categories Support, Assistance
Vancouver, BC • Full time

Are you ready to build your career in a company that thrives on growth, rewarding work, challenge, and opportunity? Discover a future with West Fraser. Located in our Quesnel, or Vancouver office, our IT Security team has an amazing opportunity for an experienced and highly motivated:

Senior Application Support Analyst – SharePoint

Reporting to the Manager of Project Management the Senior Application Support Analyst will have well-rounded knowledge of all aspects of Microsoft SharePoint Online architecture and its integration with Office 365. As the Senior Application Support Analyst your primary focus will be:

  • Gathering business requirements
  • Validating those requirements against existing and customized SharePoint functionality
  • Developing technical design specifications
  • Provisioning of template-based solutions
  • Developing Power Automate forms and workflows
  • Developing interfaces, and enhancements to existing solutions


  • Providing analysis, technical guidance, and approaches to automating and enhancing business processes by leveraging Microsoft 365 capabilities including SharePoint, Teams, Forms, Power Apps and Power Automate
  • Providing functional and technical M365 and SharePoint support to the business community
  • Provisioning of new SharePoint Online sites
  • Eliciting and documenting functional requirements from stakeholders, deciding whether to map the requirements to out of the box SharePoint Online feature set or to custom develop required solutions
  • Providing solution consulting services to business customers regarding best practices in the use of M365 and SharePoint technologies
  • Promoting the use of SharePoint throughout the enterprise, effecting good user adoption
  • Conducting informational demonstrations on SharePoint Online automation, capabilities, features, and functionality, and write technical white papers based on identified needs
  • Building and maintaining strong working relationships with customers, IT Business Partners, and technical staff
  • Presenting integrity, initiative, coordination, facilitation, communication, and accountability in all interactions
  • Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies
  • Collaborating with non-SharePoint teams to design and build solutions
  • Providing the release setup and configurations for custom objects that are migrating with the overall solution
  • Ensuring system performance issues are communicated and jointly resolved with the IT technical teams
  • Ensuring documentation is properly initiated, authorized, and maintained
  • Ensuring all solutions are adequately tested according to test plan documentation

The ideal candidate would have:

A minimum of 4 years’ experience or relevant experience in the following:

  • Creating and maintaining SharePoint sites, page lists, libraries, and document sets, with at least 2 years of experience administrating and developing within SharePoint Online specifically
  • Analyzing, designing, and delivering SharePoint solutions based primarily in out-of-the-box (OOTB) functionality, with at least 2 years of experience building Power Automate (Flow) solutions
  • Managing permissions at the site collection, subsite, list/library, and item/document levels, with at least 2 years of experience with permission management specifically in SharePoint Online
  • Implementing and promoting best practices in SharePoint content management and taxonomy is highly desired
  • Working with sensitivity labels and a strong level of understanding of compliance in the SharePoint environment
  • Minimum 4 years’ experience working collaboratively with other developers, technical analysts, vendor partners, business, and operational staff
  • 4+ years of experience in the development of business requirements and translating those business needs into functional and technical requirements
  • Experience with SharePoint Online (SPO), M365 platform (e.g., Teams, Power Platform, OneDrive, etc.)
  • Solid experience in SharePoint support, and understanding of the features, associated uses, web parts including search, highlighted content web part using custom queries, list formatting, term store, and managed metadata.
  • Proficient in the use of Project Management, requirements analysis, technical design, development and testing techniques and tools
  • ITIL and/or PMP certification would be an asset
  • Well-rounded knowledge of all aspects of the Microsoft 365 and SharePoint architecture from both a technical and functional perspective, plus backend and frontend support
  • Occupational change management experience would be an asset
  • Professional team player with strong interpersonal and communication skills.
  • Ability to communicate effectively with business and IT professionals at all levels.
  • Excellent verbal and written communications skills including the ability to translate business requirements into technical specifications

Our highly competitive compensation package includes:

  • Competitive base salary with annual bonus opportunity
  • Outstanding benefits package including medical, dental, pension, life insurance, disability, accident insurance, vacation, and holidays

About West Fraser:

West Fraser is a leading forest products company. We are listed on the TSX, NYSE, and recognized for the eighth time, as one of Canada's Top 100 Employers. Our goals are straightforward - leadership through safety, profit, responsibility in communities, excellence in people and strength in products.

West Fraser Timber has over 60 locations across Canada, the United States, and Europe. We believe strongly in promoting from within and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company. West Fraser offers an excellent compensation package including a competitive salary, excellent benefits, and an outstanding pension plan.

West Fraser believes inclusive, diverse teams build a more vibrant workforce, safer operations, and a stronger company overall. We strive to create workplaces and leadership teams that are reflective of the diverse communities we are a part of. We will not discriminate against any applicant for employment on the basis of race, gender, national origin or any other protected legal characteristic.

Apply now at and discover more about our current opportunities!

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Discover more about West Fraser’s current initiatives, opportunities, and more, by visiting us on LinkedIn and Facebook.

Leadership through safety, profit, responsibility in communities, excellence in people and strength in productivity.

Apply now!

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