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Client Service Representative

August 9 2017
Industries Bank, Insurance, Financial services
Categories Customer service
Victoria, BC

BC Pension Corporation is one of the largest professional pension services organizations in Canada. Doing meaningful work and with a challenging mandate, we provide comprehensive pension services to five BC public sector pension plans. In addition, the corporation is executing on a forward-thinking, transformational strategy that will change the way we serve plan members and employers. Our strategic plan, From 12 to 21, is an ambitious program of business transformation that supports high service levels and cost-effective delivery through better use of technology, improved business process and continued attention to staff training and development. It's the ideal setting for a consultative team player who thrives in a collegial, results-oriented client service delivery environment.


Our Member Services Branch has temporary opportunities in its Member Services Centre. We operate in a multi-channel environment which includes telephone, written enquiries, in person appointments, member seminars and web chat (future state).   As a Client Service Representative, you will be responsible to deliver consistent, high quality service as the first point of contact for plan members. This is a dynamic and fast-paced environment that requires detail oriented multi-taskers who are able to be diplomatic, patient, apply and translate complex legislation, and are dedicated to delivering high quality customer service.


Selection Criteria:

  • A high school diploma, or equivalent;

  • Three years of experience in a customer service, contact centre, financial, sales, retail, pension or insurance environment that includes providing information and delivering services to clients/customers in a high volume environment;

  • Experience applying policies, rules and legislation;

  • Experience applying and communicating financial calculations to clients;

  • Experience navigating multiple computer systems/applications while interacting with clients.

  • Contact centre experience is preferred.

  • Preference may be given to applicants with financial or pension experience.

  • Successful completion of the Basic Pension Administration Certificate (BPAC), Certified Employee Benefits Specialist (CEBS) program or other recognized certificate/diploma in benefits or pension administration is preferred.


    Your resume must provide detailed information about your education and employment history in order to clearly demonstrate how you meet the required job qualifications as listed in the selection criteria above. Please ensure your resume includes the month and year(s) for each job in your employment history as well as the job related responsibilities. 


    To learn more about the Client Service Representative position, please visit our career page:


    Current employees must have their supervisor's approval in writing before applying on a temporary assignment.  Please attach the approval notification when applying on the competition.


    If you are unable to access the links, please contact us by email at

    Lesser qualified applicants may be appointed at a lower level.  An eligibility list may be established.  A written assessment and oral interview will be conducted as part of this competition.  Applicants who are selected for testing will be required to complete an at-home or online assessment.


    Only applicants selected to move forward in the recruitment process will be contacted to move to the next stage (at-home written assessment and/or an interview).  All candidates are notified of the outcome of the competition once it has been completed.


To apply:

Please apply through our career website:


Contact: Human Resources

                Tel: (250) 356-6533

                Email: network