The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI's mission and long-term goals. The department manages the Corporation's business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the Corporation's delivery of investment services.
Reporting to the Manager, Customer Support Services, the Coordinator is responsible for supporting the Customer Support Services function. S/he ensures that requests for technical support from internal customers are managed efficiently and effectively throughout the request lifecycle. S/he implements processes and procedures with a focus on request, incident and knowledge management processes. The Coordinator collaborates with multiple teams to resolve incidents, drives opportunities for continuous improvement, and delivers an exceptional customer experience.
The position is based in Victoria.
Effective performers establish and proactively maintain a broad network of relationships (e.g. colleagues, co-workers, vendors, suppliers, etc.). They value these relationships and work effectively across the organization by maintaining positive working relationships with peers and others.
Effective performers clearly and articulately convey technical and other information both orally and in writing to others in a manner appropriate to the listener. They write clearly, accurately and concisely, composing project, technical and other required documentation as required.
Identifies and solves problems, acts decisively and shows good judgment. Isolates causes from symptoms; compiles information and alternatives to illuminate problems and issues. Involves others as appropriate; gathers information from a variety of sources. Finds a balance between studying the problem and solving it. Identifies the root cause of a problem.
Organization & Planning
Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They follow through on tasks to ensure changes in technology are communicated effectively.
Effective performers possess a high inner work standard and shows pride in their work. They consistently strive to ensure work is complete within deadlines and that all work performed is of a high quality.
Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.