Member Contact Centre Representative

January 8 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Customer service, Telesales/Telemarketing, Support - Assistance
Winnipeg, MB

Position Title: Member Contract Centre Representatives

Posting Number: 19-0007 & 19-0008

Closing Date: January 21, 2019

Location: Winnipeg or Steinbach

Hours of Work: Full-time (37.5 hours/week) and Part-time (30 hours/week) , term positions (up to 12 months), both require a rotation of days, evenings, and Saturdays

Job Purpose:

As a Member Contact Centre Representative, you'll provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You'll respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service that best suits them.

Specific Responsibilities: 

  • Process member transactions and requests like transfers, account updates, loan payments, term deposits, cheque orders, and account closures
  • Build and strengthen member relationships by providing exceptional member service and resolving routine problems with member accounts
  • Provide technical support to members for Online Banking
  • Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments


  • Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
  • Sales experience
  • Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
  • Demonstrated professionalism, excellent customer service and problem solving abilities
  • Proficiency with Microsoft Word and Excel

For further information and to apply on-line, visit by the closing date of January 21, 2019

We are committed to employing a diverse workforce and encourage all qualified individuals to apply.  We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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