Agent Inquiry Sales Support

May 14 2019
Categories Customer Service, Call Centres, Bank - Insurance - Financial services, Customer service, Telesales/Telemarketing
Moncton, NB

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

Job Title: Agent Inquiry Sales Support
Department: Brokerage Sales Atlantic
Competition: 5010
Internal/External: Internal/ External
Employment Type: Full Time, 16 month term
Location: Moncton or Dartmouth
Salary: Competitive Compensation and Benefits
Reports To: Manager
Closing Date: May 26, 2019

What's in it for you?

We WANT you to have work-life balance, it’s in our DNA. No overnight shifts, no weekends, and because we’re in the health business – paid benefits and perks to keep you at your very best. Our department has leaders who really care, training and support and most important – we want you to stay and grow with us so we ensure that you have the resources to reach your professional goals. If you have a goal of becoming an Account Manager, this role will set you on the path to success! We are looking for someone who would be willing to expand their sales knowledge and complete their Life Licence Qualification Program (LLQP) designation.

Your every day with us:

In this role, you are responsible for providing assistance to fellow Agents and the Account Managers to provide the right answers on inquiries on pending business or products. You are resolving issues and enhancing the customer experience with your above and beyond client focused attitude to new and existing clients, agents and brokers.

  • Supporting the day to day administrative activities of the general agents and Account managers in satisfying customer needs;
  • Maintaining a strong relationship with agents and brokers by handling their inquiries in an efficient manner;
  • Playing a key role in the preparation and distribution of product promotional materials, tracking all call and sales activities, and ensure client information is accurate and updated at all times;
  • Maintaining databases and producing reports;
  • Performing outbound follow-up calls to agents to maximize sales potential;
  • Working with different departments to find solutions in regards to client needs;
  • Presenting and articulating product features and benefits to agents; and
  • Cross training and providing back up support to others on the team.

What you need to succeed:

  • You like helping people – this is non-negotiable;
  • You are a good communicator – through email and phone, you are clear, concise and friendly;
  • Bilingualism (French and English) is a requirement;
  • Whatever it takes attitude, you like a new challenge every day;
  • Post -secondary education in business and/or administration or equivalent;
  • 2-3 years’ experience in a sales support role;
  • Previous experience working in the insurance industry would be considered an asset;
  • Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously; and
  • You are a problem-solving master; you understand client needs and learn quickly how to get the best results in any environment.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Apply now!

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