Customer Service Agent

October 27 2021
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Aerospace, Aviation, Airport, Customer service, Customer Service, Call Centres, Customer Services (airport & call centre)
Happy Valley-Goose Bay, NL

Our customers notice a difference when they fly with PAL Airlines. What gives us a leading edge is our dedicated team who go above and beyond to ensure that every passenger arrives at their destination safely and on time, while having a seamless and thoughtful experience. Each individual team member offers a personal touch to our guest experience that makes each flight feel like coming home. Friendly faces and superior service are a hallmark at PAL Airlines. If you feel you have the skills to add to this narrative and become a part of our dynamic team, keep reading!

We’re currently seeking applications for motivated and reliable Customer Service Agents at our St. John’s, Wabush, Goose Bay and Moncton stations! We offer great benefits, fight perks, on-the-job training, opportunities for career advancement and the unique opportunity to work in the exciting world of aviation.

Duties and Responsibilities:

  • Assist Customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our Customer Service policies, company procedures and safety and regulatory processes;
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
  • Provide Outstanding Customer Service to our Customers;
  • Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
  • Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
  • Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination.


  • The successful candidate must have a minimum of 2 years’ experience in providing Customer Service in a fast pace environment;
  • The ability to fluently speak both English and French;
  • Must possess exceptional Customer Service skills;
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
  • Must be able to work independently and in a team environment;
  • Must be able to obtain a clear Record of Conduct.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

Apply now! network