Retail Sales Representative / Agent(e) au centre d'expédition

View other Purolator offers

September 19 2023

Industries Goods transportation, Warehousing

Categories Customer service, Telesales, Telemarketing,

Dartmouth, NS • Full time

Customer Service Orientation

Serving our customers in the most efficient and courteous manner on the telephone and in person

Up-selling and cross selling Corporate Products and Services

Handling customer complaints and inquiries

Problem Solving

Working to resolve problem shipments

Working to resolve equipment and technology challenges

Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners

Building a positive relationship with customers

Building a positive relationship with key contacts - Vendors, building tenants, etc.

Technology

Assisting customers with shipping details and account challenges

Loading, scanning, logging and calling resolution freight

Cash reconciliation including deposits, key control

Communication

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing

Listening to customers and key partners

Communicating to customers and key partners in a positive manner

Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)

Adhering to all Safety Standards

Being on time/attendance

Living the Purolator Values

Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Areas of Focus

Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations

3-12 Months Customer Service Experience preferred

3-12 Months Retail Experience preferred

3-12 Months using technology/ POS system Experience preferred

Ability to lift 70lbs./stand for 3 hour intervals

Professional communication skills: oral communication (telephone and in person);

Written communication; and listening skills

Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail

Experience working in a team environment and independently an asset

Experience working in an environment with safety standards an asset

Apply now!

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