Referral Officer, Central Intake, Perioperative Services

September 14 2023
Industries Healthcare, social assistance
Categories Supervisor, Team leader
Halifax, NS • Full time

​Req ID: 165127
Company: Nova Scotia Health
Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: NSGEU
Admin Professionals Position
Posting Closing Date: 28-Sep-23

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.

About the Opportunity

The Referral Officer is the first point of entry for all surgical referrals within Nova Scotia Health. The Referral Officer builds trust with the referring/receiving providers, patients and families to ensure they have the confidence that all referrals will he managed appropriately and expeditiously. The Referral Officer must understand the impact. have advanced skills in communication, priority setting, organization. judgement, collaboration and coordination. Due to the critical nature of this role, attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate the consult visit with the clinician regarding the discussion of treatment options.

About You

We would love to hear from you if you have the following:

  • Grade 12 required
  • One-year post-secondary medical office administration program
  • Two (2) years' related experience required
  • Organize the day-to-day operations of the central intake office
  • Receive, analyse and prioritize referrals based on urgency and/or specific directions
  • Receive telephone calls around referral wait times and status
  • Collect contact information, track information in a database, coordinate appointments, and pass along relevant information to the physicians
  • Provide general information and listens in a compassionate and supportive manner regarding patient's fears and anxieties and redirects to the appropriate member of the team
  • Performs other administrative duties related to central intake of perioperative services
  • Order supplies, organize correspondence and forms
  • Perform other related duties as required
  • Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.


  • Permanent Full-Time/ 70 hours bi-weekly

Compensation and Incentives

$20.36 - $23.14 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

​This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Preferred candidates must be able to demonstrate proof of primary series of COVID -19 vaccine at time of hire.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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