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Customer Service Agent

August 4 2022
Categories Customer service, Customer Service, Call Centres
Barrie, ON

**Only candidates already residing in Canada and possessing a valid Canadian work permit will be translated for this position**

Distribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer experience and home to a wealth of tire and automotive industry experts. Founded in 2016 and with nearly 2 million square feet of storage, Distribution Stox offers the largest inventory of passenger and light truck tires in Eastern Canada through an efficient network of 21 state-of-the-art distribution centres throughout Ontario, Quebec & the Atlantic provinces.


The company stands out for the simplicity of its processes, for the efficiency and speed of its delivery service. Our passionate teams work in a dynamic and respectful environment. Distribution Stox is the employer of choice that knows how to please you! Distribution Stox contributes annually to the fundraising campaign of Procure, a charitable organization in the fight against prostate cancer in Canada.

Description du poste

  • Answer incoming calls from existing customers in the region and follow up with customers.
  • Meet the needs of customers through various tools (phone and email, websites, ERP, Excel file).
  • Take customer orders and verify products, prices, quantities and any other terms.
  • Manage complaints and provide solutions in line with the company’s procedures.
  • Serve as an information agent for new customers.
  • Provide information to customers about the company’s various product ranges.
  • Promote the various products offered by the company.
  • Communicate with the company’s other departments to obtain answers and solutions.
  • Conduct the necessary follow-up with former customers.
  • Carry out a number of different administrative tasks: opening files, updating information in our computer systems.
  • Help improve corporate efficiency and procedures.

Qualifications

  • Minimum two years’ experience in a customer service environment or in a call centre
  • Excellent command of French and English (oral and written)
  • Customer service focus
  • Sensitivity to customers’ needs
  • Good stress management ability
  • Excellent communication skills
  • Strong analytical abilities
  • Proficiency in Microsoft Office suite and comfort with technology
  • Knowledge of the tire field (asset)

Renseignements complémentaires

  • Telework program;
  • Flexible hours ;
  • Schedule of 40h/week
  • Summer schedule, possibility of finishing at 12 p.m. on Friday;
  • Work clothes provided with the company logo;
  • Excellent group insurance programs adapted to your needs;
  • Telemedicine service with ''dialogue'';
  • Health account;
  • Anti-stress account: you will have the choice between the health management account or a personal expense account: The amount ranges from $300 to $700. (Services related to physical activity, physical activity equipment, products and services related to health, education and personal development, etc.);
  • Employee Assistance Program;
  • Staff training and development program;
  • Car allowance or vehicle provided by the company, laptop and cel phone;
  • Social club (several activities throughout the year);
  • Discounts on tire and accessory purchases;
  • Career perspectives, working at Distribution Stox can take you far.

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