Customer Solution Specialist

January 19 2023
Industries Telecommunications
Categories Customer service,
Barrie, ON | Brampton, ON | Burlington, ON | Hamilton, ON | Etobicoke, ON | Guelph, ON | Cambridge, ON | Kitchener, ON | Brantford, ON • Full time

This is a Remote role which means you get to work from home!

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:

Customer Solutions Specialist – Loyalty Operations

At Rogers, our customers are our top priority, and the team members who work with our customers each day are our biggest asset. We provide world class service by connecting to our customers, understanding their needs and offering value-based solutions.

Are you someone who cares about people? Do you get excited about the latest products and services in the market? Do you like to problem solve and come up with winning solutions? Do you enjoy building new skills and taking on new challenges? If so, you’d be a great fit for our Loyalty team!

You get to:

  • Connect with our customers to identify the products and services that will best meet their needs and to build long-term meaningful relationships

  • Leverage your professional network and resources to provide value based solutions in response to customer questions and concerns

  • Act as an advocate and provide feedback on offers, programs, and processes on behalf of your customers and colleagues

  • Contribute to key business metrics including OTE (Own The Experience) and revenue

  • Participate in a robust learning program designed to build your communication skills, product knowledge, and ability to provide an enhanced customer experience

  • Receive and apply regular coaching and feedback from your leadership team to support your development and performance

  • Be part of a highly engaged team of solutions specialists supporting Canadians coast to coast

You should have:

  • An awareness of the market and consumer trends, including the latest wireless and residential products and services provided by Rogers and our competitors

  • A track record of owning problems end to end, to come to a productive resolution

  • An ability to build rapport, listen actively and effectively, and communicate clearly and concisely

  • A history of demonstrating positive business results and building collaborative relationships

  • A genuine passion for providing a world class customer experience

  • A flexible schedule and experience navigating computer systems and tools

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 Weber Street East (065), Kitchener, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 284543

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Customer Experience

Apply now!

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