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December 6 2017
Categories Customer Service, Call Centres, Security, Protective Services, Defence, Customer service
Brampton, ON


If you're an exceptional listener with outstanding problem-solving and people skills, consider one of these 10 temporary, full-time positions where you will play a critical role responding to and directing emergency and non-emergency calls with the Peel Regional Police's Radio Operations Department.

Working within our 24/7 Communications Centre, you will be responsible for taking and responding to telephone calls for police assistance and for co-ordinating the dispatch of required police or other services. More specifically, you will be responsible for:

  • Answering emergent (911) and non-emergent calls for service:
    • Acquiring necessary information to determine service required and/or initiating call for service through the Computer Aided Dispatch (CAD) system
    • Answering internal lines and complying with request
    • Initiating support services (calls-out, phone listing, reverse checks, Canadian Police Information Centre (CPIC) and CAD queries, records checks, sex offender registry checks, texts and tweets, as required).
  • Assigning calls for service, co-ordinating the dispatch of police and other services for each call, including monitoring the location and activities of all police units via the voice radio and CAD systems, and dispatching, as appropriate, in order to maintain appropriate police coverage.
  • Providing direct assistance and relief for dispatchers (CPIC, telephone calls, and emergency service contacts).
  • Performing additional duties, as assigned.


In the role of Communicator, you will apply the following education, experience and skills:

  • Education/knowledge reflecting a greater degree of specialization, normally acquired through formalized post-secondary education (e.g., college), in order to understand and apply contents of manuals specific to communications, including protocols and detailed instructions regarding communications systems; or an equivalent combination of education and experience
  • A minimum of two (2) years' related experience (experience in dispatching and/or dealing with the public preferred)
  • MS Outlook
  • Working knowledge of CPIC preferred
  • Working knowledge of CAD preferred
  • Well-developed keyboarding skills
  • Exceptional oral communication and listening skills
  • Demonstrated multi-tasking ability
  • Demonstrated analytical and problem-solving skills.

The wage for this temporary, full-time position is $29.19.

Applicants must be available for any and all testing and interviews which will be scheduled between January - March, with the hire date of March 2018. Applicants are required to successfully pass all testing components listed above before being advanced to the next stage.

Training consists of 3 weeks' in-class instruction (Monday to Friday, 8:00 a.m. to 4 p.m.), after which you are placed on a platoon and follow the pre-determined, rotational shiftwork schedule. Our Communications Centre is a 24/7 operation and you must be available for all three shifts consisting of a series of days (6:30 a.m. - 3:15 p.m.); afternoons (2:30 p.m. - 11:15 p.m.) and nights (10:00 p.m. - 7:15 a.m.)

Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to: police checks with local, provincial and out of country law enforcement agencies if required, education credentials, credit and financial inquires, and personal and work references.

Our Vision: A Safer Community Together

Peel Regional Police, the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton (population 1,346,000) and serves the 44 million travellers who pass through Toronto Pearson International Airport annually.

Peel Regional Police is acknowledged as one of Canada's most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police.

Qualified persons should apply online at, referencing Job ID #302035, by Sunday, December 17, 2017. No agency contact and/or referrals, please.

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