OTC and AP Support Coordinator

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for an OTC and AP Support Coordinator in our facility in our National Office in Brampton, ON. This role will provide general support to the Accounting and OTC Teams for handling day to day Accounting and Administrative Tasks covering Accounts Payable, Record to Report, Treasury, limited Tax Administration and OTC support. Reviews and Processes various requests involving refunds, changes in customer accounts, providing documents to customers. The role is also involved in downloading and processing various reports.

How will you contribute to the success of DHL?

• Reconciling of Direct Debit Accounts to be checked & signed off by Accounting Supervisor and invoices submitted to AP team for processing on a timely basis
• Preparation of Manual Payment Request (MPR) Reimbursements for Employees not paid through Payroll
• Preparation of One Time Vendor (OTV) MPR’s relating to Legal Claims, Miscellaneous Payments
• Vendor Setup & Vendor Modification: Coordination & Document preparation to be submitted into Bizagi and follow up/liaise with VMD & Procurement Team for completion
• Concur Setup for Employees; Employee Account Modification: Coordination & Document Preparation to be submitted into Bizagi and follow up/liaise with VMD & Concur Team for completion
• Supporting of Weekly Payments & Cheque Printing
• Providing Adhoc Payment Remittances to Vendors
• Completion of Supplier Credit Application Forms
• Support External Suppliers / Vendors with Invoice & Payment Queries
• Assistance with Employee Concur Issues and resolutions
• Follow up with ARCSCLAIMS & ARREFUNDS for Uncashed Cheques
• Limited basic communication with vendors for query handling and response compilation
• Any other Adhoc basic administrative and filing Tasks that will be required by Accounting Supervisor
• Backup to Accounting Supervisor
• Perform unpaid shipments to third party collection company (CBCC)
• Process refunds to customers and COD based on requests received from query handling team
• Prepare CAA dashboard by extracting data and using a specified format
• Upload payment (DASS) file (check and resubmit file if file failed to upload)
• Prepare and send CAA unpaid COD report to operations
• Extract and send daily EFT collections to collectors
• Supervise Centra Cashap email address for emails not resolved and coordinate with other team members to request them take vital actions
• Download Chase and Amex reports and post to IXOPAY
• Send reminders to customers to eliminate cheques (pay to MyBill, EFT or Bill Payment)
• Process low value write offs from disputes team (CODs)
• Assist collectors with providing customer missing documents, invoices or similar other requests
• Print hard copy invoices for customer and arrange posting to customers
• Download daily ATB report and place on designated folder for further processing
• Download daily SAP/Avaya reports for productivity reporting
• Run weekly customer contact reports and forward to collectors
• Process MyBill emails relating to MyDHL+ via MCT
• Run daily MCT report for MyBill disputes for TAT purposes and upload data in SAP

Do you have what it takes?

• Senior service or support roles highly experience in area of responsibility
• Performs all the standard and some specialized, more complex aspects of the function
• Intermediate knowledge of Excel to be able to run basic reports (Vlookup, Pivot Tables)
• 5 years of experience in similar roles
• Technical certification or Associate degree is an asset
• Knowledge of Finance, Accounts Payable, Accounts Receivable, Account Reconciliation
• Spanish language an asset

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.