In accordance with established procedures, policies and available tools, the successful candidate's primary focus is to retain Cogeco's customers while handling inquiries from customers wishing to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical or customer service related issues. They are responsible for communicating the advantages and benefits of Cogeco's products and services versus the competition, resolving of customer issues while maximizing sales opportunities in a timely and professional manner. The agent will also have the skill set to take 30 day calls, multi calls and welcome calls.
NOC CODE : 1453
At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.