Customer Service Associate

January 14 2022
Industries Healthcare, social assistance
Categories Customer service, Customer Service, Call Centres
Guelph, ON

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

About the role:

This Customer Service Associate role will be responsible for ensuring that the aftermarket and service needs of our customers, reps and potential customers are met in a professional and timely fashion!

  • Provide problem identification, diagnosis, and resolution information to both internal and external customers
  • Advise and validate proposed service solutions/plans
  • Ability to exercise judgment in situations needing escalation to another level
  • Attain a strong working knowledge and detailed understanding of all VIQUA products in order to assist customers
  • Provide efficient and courteous customer service at all levels
  • Assess the potential for sales or additional goods/services, service contracts, etc., and makes recommendations for further development
  • Pursue continuous improvement initiatives
  • Collaborate closely internally with Technical Support Centre (TAC)/ Regional Sales Manager(s)/Engineering and QA to resolve technical issues
  • Achieve outstanding ‘Customer Care’ services by investigation and responding to external and internal inquiries or issues in a timely manner to prevent long term problems
  • Construct plans to take care of customer grievances

Are you qualified?

  • 2-3 years’ experience taking care of technical issues in a customer service setting required
  • Familiarity with and understanding of electrical, electronic, and mechanical systems required
  • Proven ability to work well on a team, and independently required
  • Excellent written and verbal communication skills across levels and cultures required
  • Fluent in both French and English (verbal and written) preferred

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Apply now! network